Call Centre Billing Representative

Recrute Action; Markham; Hybrid; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule in Markham

37.5 hours per week

Evenings and weekends as scheduled

Job summary

Recrute Action is seeking a Call Center Representative (Insurance) in Markham, Ontario. You will support customers and internal stakeholders through efficient billing services in a dynamic environment where communication and teamwork drive customer satisfaction.

The role involves handling ~50 inbound billing calls, assisting licensed insurance advisors and staff, and resolving discrepancies with carriers and underwriters. A hybrid schedule is required, with 3 days in the Markham office.

Qualifications

• 1–2 years of contact centre experience, preferably within insurance or banking.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.

Responsibilities

• Handle approximately 50 inbound calls per day related to billing inquiries.
• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador while supporting inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
• Interpret and identify customer needs and respond appropriately and professionally.
• Gather relevant information systematically to provide a seamless customer experience.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.

Skills

Communication skills

Multitasking

Empathy

Tools

Microsoft Excel

Word processing

Job description

• Industry Sales, Customer Service, and Contact Center
• Date Opened 08/21/2026
• City Markham
• Country Canada
• Job Opening ID 7940
• Job Type Contract

Job Description

Call Center Representative (Insurance)

Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.

What is in it for you:

• Hourly salary of $19.56.
• Full-time position, 37.5 hours per week with rotating shifts.
• Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
• Hybrid schedule requiring 3 days per week in the Markham office, subject to change.

Responsibilities:

• Handle approximately 50 inbound calls per day related to billing inquiries.
• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador while supporting inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
• Interpret and identify customer needs and respond appropriately and professionally.
• Gather relevant information systematically to provide a seamless customer experience.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.

What you will need to succeed:

Required qualifications

• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.

Required Soft Skills

• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Strong communication and interpersonal skills with a clear and supportive approach.
• Ability to analyze and resolve customer concerns through effective problem-solving.