Call centre agent – technical support

Canada Job Bank; Edmonton; On-site; CAD 59,000 - 69,000; Full time

Benefits offered by this job

Free parking

Subsidised public transportation

Team building opportunities

Variable or compressed work week

Job summary

9924124 Canada Incorporated is seeking a Call centre agent – technical support to join a team in Edmonton. The role offers permanent full-time employment with day/morning shifts and the possibility of remote work. You will handle user issues, advise on solutions, and document problems for reuse.

The ideal candidate has 2–3 years in a similar role, a college diploma, and strong English communication, teamwork, and time management skills to motivate and train users effectively.

Qualifications

• Fluent in English.
• College diploma or certificate (1–2 years) or equivalent.
• 2–3 years experience in a related role.
• Ability to supervise 1–2 people.
• Accurate, client focused with strong interpersonal skills.
• Excellent oral and written communication.
• Act on own initiative with good judgement.
• Well organized and a good team player.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult user guides, manuals, and docs to research solutions.
• Provide advice and training to users for identified problems.
• Maintain a problems and solutions log for others.
• Supervise other technical support workers in the group.
• Provide users with business system, network, and internet support.
• Set up equipment for employee use and install software.

Skills

Interpersonal skills

Self-motivated

English fluency

Communication skills

Multitasking

Time management

Initiative

Team player

Detail oriented

Customer service

Education

College diploma

Job description

9924124 Canada Incorporated is located at 10180 101 STREET NW, Edmonton, AB T5J 3S4. The company is actively seeking applicants for the role of Call centre agent – technical support. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Permanent employment or Full time job. The timings of shifts may be Day and Morning. The candidate will also have the option of working remotely.

Employer Name: 9924124 Canada Incorporated
Position: Call centre agent – technical support
No. of vacancies: 1
Salary: $31.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: 10180 101 STREET NW, Edmonton, AB T5J 3S4; Remote work available

• The candidate will be responsible for responding to users who are experiencing difficulties with computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate will be responsible for providing advice and training to users in response to identified problems.
• The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• The candidate will be responsible for supervising the other technical support workers in this group.
• The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
• The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be able to supervise 1 to 2 people.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be well-organized.
• The candidate should be a good team player.
• The candidate must be able to multitask.
• The candidate must have excellent time management skills.

Work setting

• The candidate must work for a consulting firm.

Transportation/travel information

• The candidate must be willing to travel frequently.
• The candidate has access to public transportation.

Work conditions and physical capabilities

• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should have an eye for details.
• The candidate will receive Free parking, Subsidised public transportation, Team building opportunities, and a Variable or compressed work week.