Coordinator, Monitoring and User Testing, E-Commerce

Air Transat; Montreal; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive travel privileges

Modern working environment

Job summary

A leading airline provider in Montreal is seeking a Coordinator for Monitoring and User Testing in E-Commerce. This role involves performing user acceptance tests, managing quality assurance for digital platforms, and interpreting anomalies to ensure effective resolutions. The ideal candidate will hold a college degree in computer science, possess 1-3 years of experience in e-commerce, and be fluent in both French and English. This position offers an opportunity to work in a dynamic environment while engaging with diverse teams.

Qualifications

• One (1) to three (3) years of experience in e-commerce.
• Excellent written and verbal expression.
• Ability to acquire new skills quickly.
• Knowledge of testing tools: Quality Center, Visual Studio Online, JIRA.
• Ability to work under pressure and deliver within strict time frames.
• Excellent priority management skills.
• Excellent written and verbal expression.
• Oral and written fluency in French and English.

Responsibilities

• Perform user acceptance tests (UAT) for digital platforms.
• Monitor the digital platforms to identify/document anomalies.
• Participate in the documentation of the team's operating procedures.
• Monitor digital platforms to identify/document anomalies and follow up.
• Filter, process and analyze anomalies; assist in resolution and elevate to teams.
• Approve release of deliverables in terms of quality and performance.
• Participate in evaluating testing effort for projects and web developments.
• Participate in post‑mortems of deliverables.
• Document the team’s operating procedures.
• Identify opportunities for UAT process improvements.

Skills

Knowledge of internet platforms based transactional websites

Ability to work under pressure

Excellent priority management skills

Oral and written fluency in French and English

Bilingual FR/EN

Education

College degree in computer science

Tools

Quality Center

Visual Studio Online

JIRA

Job description

Coordinator, Monitoring and User Testing, E-Commerce

Be among the first 25 applicants.

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

You will have the chance to enjoy exclusive travel privileges and work in a modern, inspiring environment.

Job Description

The incumbent is a quality specialist who provides support to the business on digital platforms. Responsibilities include performing user acceptance tests (UAT), participating in development activities, following up on development requests for websites, bots, and mobile applications, filtering and analyzing anomalies reported by employees or end users and ensuring follow‑up until resolution.

• Ensure the quality of the various web solutions developed;
• Define the user‑testing plans for projects and evolutions;
• Manually execute functional and integrated test scripts;
• Monitor the digital platforms to identify/document anomalies, request corrections or evolutions and follow up;
• Filter, process and analyze at a high level anomalies reported by collaborators and/or end‑users, assist in the resolution of submitted situations, elevate to the appropriate teams and ensure follow‑up;
• Approve the release of a deliverable in terms of quality and performance;
• Participate in the evaluation of the testing effort for projects and web developments;
• Participate in the post‑mortem of deliverables;
• Participate in the documentation of the team's operating procedures;
• Identify opportunities for improvement and optimization of existing UAT processes.

Qualifications

• College degree in computer science;
• One (1) to three (3) years of experience in e‑commerce;
• Knowledge of internet platforms based transactional websites;
• Knowledge of testing tools (example: Quality Center, Visual Studio Online, JIRA (an asset));
• Ability to work under pressure and deliver within strict time frames;
• Excellent priority management skills;
• Excellent written and verbal expression;
• Ability to acquire new skills quickly;
• Oral and written fluency in French and English *

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.