Calgary IT Support Specialist — Windows, Cloud & Security

Transde; Calgary; On-site; CAD 62,000 - 65,000; Full time

Benefits offered by this job

Salary: 62-65k CAD

Benefits package

Career advancement opportunities

Great work environment

Social impact & diversity focus

Stable North American presence

Job summary

Transdev Canada is seeking an IT Support Specialist to join our Calgary team. You will provide frontline technical support to colleagues across Western Canada, troubleshoot everyday IT issues, deploy devices, and help staff use our systems securely.

You will work with a distributed IT team, manage tickets, support Windows 10/11, Microsoft 365, and cloud services, and participate in after-hours maintenance as needed. A diploma in IT and 3–5 years of experience are preferred.

Qualifications

• 3–5 years of progressively responsible IT technical support experience in a multi-site enterprise environment.
• A diploma or degree in Information Technology, Computer Systems or related discipline, or an equivalent combination of education, certifications and relevant experience.
• Strong knowledge of Windows 10/11, Microsoft 365 applications and services, and cloud environments including Azure and AWS.
• Working knowledge of Active Directory and Entra ID, including user, computer, group and access administration.
• Experience troubleshooting desktops, laptops, tablets, mobile devices, printers and peripherals.
• Experience with enterprise endpoint management, software deployment and patch management solutions.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, tablets, mobile devices, printers and peripherals.
• Troubleshoot Windows 11, Microsoft 365 and standard corporate applications.
• Support telephony and collaboration tools, including RingCentral.
• Manage tickets through the corporate IT service management platform with accurate documentation and SLAs.
• Provide remote support and coordinate with vendors to resolve issues across Western Canada sites.
• Support local operational technology and specialized transit systems as required.

Skills

Windows 10/11

Microsoft 365

Azure

AWS

Active Directory

Entra ID

IT security principles

Troubleshooting

Customer service

Education

Diploma/degree in Information Technology or related

Tools

ConnectWise PSA

Intune

Cisco Meraki

VMware

Windows Server

Job description

Transdev Canada is seeking an IT Support Specialist to join our Calgary team. You will provide frontline technical support to colleagues across Western Canada, troubleshoot everyday IT issues, deploy devices, and help staff use our systems securely.

You will work with a distributed IT team, manage tickets, support Windows 10/11, Microsoft 365, and cloud services, and participate in after-hours maintenance as needed. A diploma in IT and 3–5 years of experience are preferred.