IT Support Specialist in Calgary!

Transdev Canada; Calgary; On-site; CAD 62,000 - 65,000; Full time

Benefits offered by this job

Salary $62k-$65k

Benefits package

Career advancement

Great work environment

Positive social impact

Diversity & development

Job summary

Transdev Canada is seeking an IT Support Specialist to join our Calgary office. You will provide hands-on technical support across Western Canada, troubleshooting day-to-day issues and deploying devices in a multi-site environment with a distributed IT team.

You will manage Windows 11, Microsoft 365, AD/Entra ID, and endpoint management, while delivering secure, reliable support and strong customer service across diverse users and sites.

Qualifications

• 3–5 years of progressively responsible IT support in multi-site environments.
• Diploma or degree in IT or related field, or equivalent experience.
• Strong knowledge of Windows 10/11, M365, and cloud platforms (Azure/AWS).
• Experience with AD/Entra ID user and device management.
• Experience with enterprise endpoint management and patching.
• GoodTCP/IP, DNS, DHCP, VLAN, and LAN/WAN troubleshooting.
• Familiar with ticketing systems (ConnectWise PSA) and ITIL processes.
• Strong communication and customer service mindset.

Responsibilities

• Provide Tier 1–2 support for desktops and devices.
• Troubleshoot Windows 11 and M365 issues.
• Support telephony and RingCentral.
• Manage tickets with SLA adherence.
• Remote support across Western Canada sites.
• Coordinate with vendors as needed.
• Document issues and resolutions clearly.
• Occasional after-hours support when required.

Skills

Windows 10/11

Microsoft 365

Azure

AWS

Active Directory

Entra ID

Endpoint management

Ticketing systems

IT security basics

Analytical skills

Education

IT diploma/degree

Tools

Intune

Cisco Meraki

VMware

Windows Server

Job description

Transdev Canada is hiring an IT Support Specialist in our Calgary office

Technology keeps our people connected and our operations moving. Transdev Canada is looking for an IT Support Specialist to provide hands-on technical support to our teams across Western Canada.

Supporting multiple sites, you will troubleshoot day-to-day issues, deploy and maintain devices, and help employees use our systems confidently and securely. You will work closely with a geographically distributed IT team, operational leaders and external providers to deliver reliable support in a busy transportation environment.

This role would suit someone who enjoys solving problems, takes ownership of requests and can explain technical information clearly to people with different levels of IT knowledge.

Technical support and service delivery

• Provide Tier 1 and Tier 2 support for desktops, laptops, tablets, mobile devices, printers and peripherals.
• Troubleshoot Windows 11, Microsoft 365 and standard corporate applications.
• Support telephony and collaboration tools, including RingCentral.
• Manage tickets through the corporate IT service management platform, ensuring accurate documentation, appropriate prioritization, timely escalation and adherence to service-level agreements.
• Provide remote support and coordinate with vendors to resolve issues across Western Canada sites.
• Support local operational technology and specialized transit systems as required.

Device and access management

• Deploy, configure and provision devices, including imaging and lifecycle management.
• Support endpoint management, software deployment and remediation of patching issues.
• Administer Active Directory and Entra ID users, groups, computers and access within delegated permissions.
• Provide mobile-device support and administer mobile device management platforms where applicable.
• Maintain accurate hardware and software inventories and support asset lifecycle management.

Networking and security

• Troubleshoot basic LAN, WAN and Wi-Fi connectivity issues, coordinating with network and security teams or third-party providers as needed.
• Ensure devices meet corporate endpoint and security standards.
• Identify and promptly escalate potential security incidents.
• Apply established security practices, including multi-factor authentication, patching and least-privilege access.

Team collaboration

• Document technical issues, resolutions, configurations and procedures clearly and accurately.
• Work with colleagues across locations to resolve issues and maintain consistent support.
• Learn and support new technologies and business applications as operational needs evolve.
• Participate in occasional after-hours support or on-call events when required.

The Perks

• Competitive salary of $62,000-$65,000
• Excellent benefit package with extended health benefits, insurances & dental
• Opportunities for career advancement due to a strong presence across North America.
• A great work environment.
• The ability to have a positive social impact by being part of a team focused on sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Your Profile

• 3-5 years of progressively responsible IT technical support experience, preferably in a multi-site enterprise environment.
• A diploma or degree in Information Technology, Computer Systems or a related discipline, or an equivalent combination of education, certifications and relevant experience.
• Strong knowledge of Windows 10/11, Microsoft 365 applications and services, and cloud environments, including Azure and AWS.
• Working knowledge of Active Directory and Entra ID, including user, computer, group and access administration.
• Experience troubleshooting desktops, laptops, tablets, mobile devices, printers and peripherals.
• Experience with enterprise endpoint management, software deployment and patch management solutions.
• A good understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi and basic LAN/WAN troubleshooting.
• Experience using IT service management or ticketing systems, such as ConnectWise PSA, and following established incident, request and escalation processes.
• An understanding of IT security principles, including MFA, endpoint security, patching, least privilege and security incident escalation.
• Strong analytical and troubleshooting skills, with the ability to independently diagnose and resolve technical issues.
• Clear written and verbal communication skills and a commitment to helpful, responsive customer service.
• The ability to prioritize competing requests, work independently and contribute to a geographically distributed team.

The Following Would Be Considered Assets

• Experience with Microsoft Intune or Cisco Meraki.
• Experience with Windows Server, VMware, enterprise networking, MDM platforms, telephony or other infrastructure technologies.
• Relevant Microsoft, CompTIA or other industry certifications.

Location:

• This is an on-site position in Calgary (downtown)
• Occasional evening, weekend, or after-hours work may be required for planned maintenance, system implementations, emergency support, or other operational requirements.

Join an International Group strongly rooted in the communities.

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?