Junior IT Infrastructure Analyst - Desktop Support

General Dynamics Mission Systems, Inc.; Calgary; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

EFAP

Pension plan

Educational assistance

Paid time off

Job summary

General Dynamics Mission Systems–Canada in Calgary is seeking a Junior Technical Infrastructure Analyst to lead local IT support for the Calgary location. You will handle service desk tasks, triage incidents, manage hardware lifecycle, and coordinate with global IT teams to ensure secure, reliable endpoint operations.

The role requires a college diploma in IT and experience with Windows, 365, SCCM, AD, VPN, and asset management. A Canadian security clearance may be required.

Qualifications

• Related college diploma in computer science, computer systems, information technology, or a related field. A professional designation or relevant certification is an asset.
• Experience providing service desk support, including incident intake, ticket documentation, prioritization, first-level troubleshooting, escalation, and customer follow-up.
• Practical experience supporting Microsoft Windows desktop environments, Microsoft 365 applications, desktop and laptop hardware, mobile devices, printers, peripherals, and video conferencing tools.
• Working knowledge of endpoint management and deployment tools such as Microsoft SCCM or equivalent technologies.
• Working knowledge of Active Directory, VPN technologies, remote access tools, wireless connectivity, encryption, anti-virus, patching, and endpoint security remediation.
• Familiarity with Microsoft Azure services, Microsoft Server environments, IT ticketing systems, and scripting or automation tools is an asset.
• Ability to install, configure, troubleshoot, and support a wide range of endpoint software, hardware, operating systems, and business applications.
• Ability to manage local IT inventory, support hardware ordering and receiving, track asset lifecycle activity, reconcile records, and coordinate with other teams to maintain accurate asset information.
• Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
• Applies learned skills and knowledge to most tasks associated with the job family and completes diverse, moderately complex assignments within defined policy and objectives.
• Experience working with or familiarity with AI/ML models is preferred.

Responsibilities

• Act as the primary IT support resource for the Calgary location, independently triaging, prioritizing, troubleshooting, and resolving local IT incidents and service requests.
• Provide service desk support, including intake, categorization, queue management, first-level troubleshooting, customer communication, ticket documentation, escalation, and follow-up.
• Prepare, deploy, configure, harvest, repair, and coordinate disposal of IT assets in accordance with company standards and security requirements.
• Install, configure, and troubleshoot endpoint hardware, operating systems, desktop applications, peripherals, printers, video conferencing equipment, and mobile devices.
• Support endpoint management activities, including software deployment, patching, anti-virus, encryption, wireless connectivity, remote access, and remediation of security issues.
• Maintain local inventory and asset records, including receiving, tracking, storage, movement, lifecycle updates, reconciliation, and coordination with procurement, asset management, facilities, and other internal teams.
• Create and maintain service desk scripts, procedures, work instructions, asset records, and knowledge base content as needed.
• Collaborate with service desk, infrastructure, endpoint management, cybersecurity, procurement, facilities, vendors, and other internal service providers to resolve issues and support site needs.

Skills

Service desk support

Windows desktop

Microsoft 365

Endpoint troubleshooting

Active Directory

VPN technologies

Azure

IT asset management

Security remediation

Troubleshooting

Education

College diploma in IT

Tools

Microsoft SCCM

IT ticketing systems

PowerShell scripting

Job description

General Dynamics Mission Systems–Canada in Calgary is seeking a Junior Technical Infrastructure Analyst to lead local IT support for the Calgary location. You will handle service desk tasks, triage incidents, manage hardware lifecycle, and coordinate with global IT teams to ensure secure, reliable endpoint operations.

The role requires a college diploma in IT and experience with Windows, 365, SCCM, AD, VPN, and asset management. A Canadian security clearance may be required.