Cake Maker & Decorator

Dairy Queen; Charlottetown; On-site; CAD 19,000 - 25,000; Full time

Job summary

Dairy Queen in Charlottetown, PEI, is seeking a Cake Decorator / Maker to bring to life creative cake designs and deliver exceptional fan service. This role emphasizes decorating cakes, interacting with fans, and maintaining a clean, safe workspace in a fast-paced environment.

Candidates should have cake decorating certification or relevant experience, strong communication, and a positive attitude. The job focuses on accuracy, teamwork, and delivering high-quality desserts to fans.

Qualifications

• Must have cake decorating certificate or relevant experience.
• Follow established food handling procedures and health regulations.
• Maintain a positive attitude and customer-focused service.
• Communicate clearly with fans and team members.

Responsibilities

• Decorate and assemble cakes, ice cream desserts, and photos with icing, edible images, and lettering.
• Greet fans and provide friendly service in a fast-paced environment.
• Ensure cleanliness and safety in the cake decorating area and workspace.
• Answer questions about ingredients and preparation, and uphold Dairy Queen standards.

Skills

Adaptability

Oral Communication

Working with Others

Education

Cake decorator's certificate

Tools

Cake decorating tools

Job description

Cake Decorator / Maker

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer service. If you enjoy working in a fun, fast paced environment we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Bring to life fans’ imagination through the art of cake decorating
• Assemble and prepare soft serve and Blizzard cakes, including decorating with icing, gel, drawings, decorating kits, air brush, edible images, and letterings
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Quickly and accurately prepare food products following restaurant, health, and safety standards
• Answer fan questions about product ingredients and preparation
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Communicate positively with fans and co-workers constantly during shifts
• Competent and proficient with cake decorating tools
• Cake decorator’s certificate and/or previous cake decorating work
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Essential Skills:

• Adaptability
• Oral Communication
• Working with Others

Soft Skills:

• Attention to Detail
• Creativity
• Dependability

Hard Skills:

• Customer Service
• Food Safety

Digital Skills:

• Email

Languages:

• English