Caissier(ère) (temps plein)

The Home Depot Canada; Quebec; On-site; CAD 21,000 - 26,000; Full time

Job summary

The Home Depot Canada is seeking a Front End Associate to guide customers to open registers and assist at assisted checkouts. You will process transactions accurately and help customers find the right solutions for their projects.

Responsibilities include greeting customers, offering product knowledge, reducing wait times, and promoting services like Credit, Extended Warranty, Tool Rental, and Pro Services. Expect a dynamic retail environment with a flexible schedule.

Qualifications

• Interpersonal skills required to engage with customers.
• Cash handling experience a plus.
• Strong focus on customer service and satisfaction.

Responsibilities

• Greet customers and direct them to open registers.
• Demonstrate product knowledge and make suitable recommendations.
• Move customers through checkout efficiently and accurately.
• Promote and explain services such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Skills

Interpersonal skills

Cash Handling

Customer Service

Education

Highschool Diploma or Equivalent

Job description

• Cash Handling

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA