Associé(e) aux caisse (temps partiel)

The Home Depot Canada; Montreal; On-site; CAD 21,000 - 25,000; Full time

Job summary

The Home Depot Canada in Montreal is looking for a Front End Associate to guide customers to open registers and support assisted check-outs. You will process transactions accurately and efficiently while maintaining a friendly, helpful demeanor.

Key duties include greeting customers, sharing product knowledge, suggesting relevant services, and following safety and loss prevention policies to protect assets in a busy retail environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of retail or cash handling experience is an asset.

Responsibilities

• Greet customers during transactions and thank them for their business.
• Demonstrate product knowledge and suggest options to meet customer needs.
• Promote services such as Credit, Extended Warranty, Tool Rental, Pro Services.
• Follow safety and loss prevention policies and procedures.
• Mitigate shrink and protect assets in a busy retail environment.

Skills

Cash Handling

Interpersonal skills

Customer Focus

Education

High school diploma or equivalent

Job description

Cash Handling

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA