Associé(e) aux caisse (temps partiel)

The Home Depot; Canada; On-site; CAD 21,000 - 26,000; Part time

Job summary

The Home Depot in Canada is seeking a Front End Associate to guide customers to the right checkout solutions and process transactions accurately. You will greet customers, share product knowledge, and suggest services to meet their needs.

In this role you’ll ensure fast, friendly service while adhering to safety policies and supporting loss prevention efforts. Flexible schedules may include evenings and weekends.

Qualifications

• Highschool diploma or equivalent required or asset.
• Retail or cash experience of 1–2 years is an asset.
• Strong customer service and communication skills expected.

Responsibilities

• Greet customers and direct them through the checkout process.
• Demonstrate product knowledge and suggest solutions to meet needs.
• Promote services such as credit, extended warranty, tool rental, and pro services.
• Follow safety and loss prevention policies and minimize checkout line wait time.

Skills

Interpersonal skills

Cash Handling

Customer Focus

Communicates Effectively

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommend services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA