Cafe Supervisor

Altea Active: West 6; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Café Supervisor, where your passion for coffee and leadership will shine. In this dynamic role, you will lead a dedicated team to craft specialty beverages and deliver a five-star experience to every guest. With opportunities for career advancement and a supportive work culture, you will thrive in an environment that values teamwork and innovation. Your efforts will directly impact the success of a community-focused organization dedicated to promoting active and healthy living. If you are motivated and ready to make a difference, this is the perfect opportunity for you!

Benefits

Extensive Paid time off

4-day workweek program

Competitive wages

Maternity & paternity top-up plans

RRSP Program

Employee Stock Option Plan

Career growth opportunities

Supportive work culture

Complimentary gym membership

Qualifications

• 3+ years in customer service and 1+ year in food and beverage supervision.
• Standard First Aid and CPR – Level C Certification required.

Responsibilities

• Lead team to deliver exceptional member experiences and maintain café operations.
• Educate team members and assist with recruitment and scheduling.

Skills

Customer Service

Leadership Skills

Communication

Multitasking

Problem Solving

Tech-Savvy

Education

Post-secondary education related to health and fitness

Certifications in customer service

Tools

CRM systems

Job description

The Café Supervisor is a foodie at heart, leading a team to deliver top-notch food and drinks while ensuring an exceptional member experience. You oversee daily operations, hit sales goals, and keep the team motivated, all while rolling up your sleeves to craft specialty beverages. The Café Supervisor is passionate about leadership; you provide coaching and mentorship, creating a fun, clean, and safe café environment. With your outgoing personality and dedication to service, you ensure every guest enjoys a 5-star experience!

This job might be for you if you have the following talents & spirit:

• Approachable & Charismatic: You are easy to talk to and always ready for a chat with anyone.
• Coffee Enthusiast & Communication Superpowers: You are passionate about coffee and a strong communicator, both verbal and written.
• Cool Under Pressure & Detail-Oriented: You are calm in high-stress situations with a keen eye for detail.
• Efficient, Resourceful & Fast-Paced: You are a skilled multitasker who stays quick and organized in a busy environment.
• Friendly & Rapport Builder: You are a people person who easily builds positive relationships.
• Flexible & Adaptable: You are ready to roll with changes in hours and tasks.
• Integrity & Trust: You are ethical, transparent, and always make sound decisions.
• Motivated, Driven & Positive Attitude: You are proactive, results-focused, and bring an energetic vibe.
• Responsible & Reliable: You are dependable and always on time.
• Leadership Skills & Team Player: You lead by example and foster a collaborative environment.
• Tech-Savvy: You are confident with software and CRM systems, embracing technology.

As a Café Supervisor, a typical day might include the following:

• Educating team members on delivering a five-star experience.
• Making smoothies and preparing orders for customers in Starbucks alongside the team.
• Maintaining inventory and replenishing supplies.
• Cleaning and sanitizing equipment and café areas.
• Reviewing time off requests, vacation days, and preparing Café Associate schedules.
• Assisting with recruitment and selection of new Café Associates.
• Planning and hosting team meetings.
• Inspecting team performance to ensure standards are met.

To land this role you need to have:

• 3+ years in the customer service industry.
• At least 1+ year in the food and beverage industry as a Supervisor.
• Barista experience is considered an asset.
• Post-secondary education related to health and fitness, with additional certifications or workshops in customer service being assets.
• Standard First Aid and CPR – Level C Certification prior to start date, maintained throughout employment, with annual renewal for CPR.
• A recent Criminal Background Check prior to training or work commencement.

Why Join Altea Active?

• Be Part of a Leader: Join Canada’s leader in fitness and wellness, supporting a community dedicated to active, healthy living.
• Make an Impact: Your efforts directly influence Altea’s success and member experiences.
• Thrive in Collaboration: Work with a passionate, driven team that values teamwork, innovation, and results.
• Grow with Us: Opportunities for career advancement within a company redefining fitness and wellness.

Perks of Working at Altea include:

• Extensive Paid time off
• 4-day workweek program
• Competitive wages
• Maternity & paternity top-up plans
• RRSP Program
• Employee Stock Option Plan
• Career growth opportunities
• Supportive work culture
• Complimentary gym membership

* Managers only, ** Salaried non-management, *** Full Time

In your cover letter, include why your experience is relevant to this role at Altea Active, your personal style, and why you want to join us.

Note: This advertisement provides a glimpse into the role; it is not a complete list of duties. We are an equal opportunity employer and will provide accommodations during the hiring process upon request.

We thank you for your interest; only selected candidates will be contacted.