Food Service Supervisor

Compass Group Canada; City of Moncton; Sur place; CAD 48 000 - 56 000; Plein temps

Résumé du poste

Compass Group Canada is seeking a Food Service Supervisor to assist the manager on duty in coordinating associates across multiple food service units in a fast-paced cafã environment in Moncton, NB. The role emphasizes delivering top customer service, supervising staff, and maintaining HACCP, WHMIS, and safety standards.

Responsibilities include supervising production, scheduling, hiring, coaching employees, and supporting labour-cost tracking with inventory and sales reports.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsabilités

• Assist the Manager on duty with coordinating activities of associates within the food service department while maintaining high customer service standards.
• Supervise the production of menu items, ensure cash readings, manage associates, schedule staff, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues; track and report weekly inventories, sales revenue, labour and food cost.
• Communicate positively to café patrons and address issues promptly.
• Ensure compliance with Compass’ Quality Assurance, Health and Safety Program, and WHMIS regulations.
• Coordinate workplace inspections and WHMIS training, report accidents to head office.
• Ensure HACCP standards are followed in food preparation.

Connaissances

Staff supervision

Customer service

Communication skills

Leadership

Microsoft Office

Health and safety knowledge

Union experience

Formation

FoodSafe Level 1 Certification

Outils

Microsoft Office

Description du poste

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.