Cafe Manager: Lead Team, Elevate Coffee Quality

Pilot Coffee Corp; Oakville; Hybrid; CAD 48,000 - 50,000; Full time

Job summary

Pilot Coffee Roasters is seeking a Cafe Manager for our Oakville location. You will lead cafe staff, ensure top-tier customer experience, and uphold Pilot's quality standards in a fast-paced environment.

Responsibilities include scheduling, payroll, recruiting, training, and maintaining product knowledge while driving store profitability and morale. This role emphasizes leadership, team development, and adherence to health and safety policies.

Qualifications

• Experience as a professional Barista is required, preferably in the specialty coffee industry.
• Demonstrated supervisory or leadership experience is preferred.
• Strong customer service experience is required.
• Experience with POS systems, printers, and other professional cafe equipment is required.
• Post-secondary education - business degree, hospitality certificate, or equivalent is preferred.
• Proficient computer skills including experience with iOS and Google Suite is required.
• Previous experience with employee hiring, onboarding and training is preferred.
• Possession of a Food Handler’s Certificate is preferred.

Responsibilities

• Create monthly cafe schedules and approve changes.
• Complete weekly sales and waste reports.
• Ensure staff follow cafe policies, health and safety, and product standards.

Skills

Barista experience

Leadership experience

Customer service

POS familiarity

Hiring & training experience

Computer skills

Education

Business degree or hospitality certificate

Tools

POS systems

Printers

Cafe equipment

Job description

Pilot Coffee Roasters is seeking a Cafe Manager for our Oakville location. You will lead cafe staff, ensure top-tier customer experience, and uphold Pilot's quality standards in a fast-paced environment.

Responsibilities include scheduling, payroll, recruiting, training, and maintaining product knowledge while driving store profitability and morale. This role emphasizes leadership, team development, and adherence to health and safety policies.