Cafe Manager - Oakville

Pilot Coffee Corp; Oakville; On-site; CAD 48,000 - 50,000; Full time

Job summary

Pilot Coffee Roasters is seeking a Cafe Manager for our Oakville location. You will lead cafe staff, ensure top-tier customer experience, and uphold Pilot's quality standards in a fast-paced environment.

Responsibilities include scheduling, payroll, recruiting, training, and maintaining product knowledge while driving store profitability and morale. This role emphasizes leadership, team development, and adherence to health and safety policies.

Qualifications

• Experience as a professional Barista is required, preferably in the specialty coffee industry.
• Demonstrated supervisory or leadership experience is preferred.
• Strong customer service experience is required.
• Experience with POS systems, printers, and other professional cafe equipment is required.
• Post-secondary education - business degree, hospitality certificate, or equivalent is preferred.
• Proficient computer skills including experience with iOS and Google Suite is required.
• Previous experience with employee hiring, onboarding and training is preferred.
• Possession of a Food Handler’s Certificate is preferred.

Responsibilities

• Create monthly cafe schedules and approve changes.
• Complete weekly sales and waste reports.
• Ensure staff follow cafe policies, health and safety, and product standards.

Skills

Barista experience

Leadership experience

Customer service

POS familiarity

Hiring & training experience

Computer skills

Education

Business degree or hospitality certificate

Tools

POS systems

Printers

Cafe equipment

Job description

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lies at the heart of everything we do.

JOIN OUR TEAM:

We are welcoming applications for Cafe Manager for our Oakville location. Do you have a passion for all things coffee? Are you willing to grow and learn among others? If so, we would love to hear from you.

Position: Cafe Manager

Location: Oakville

Starting Annual Salary: $48k - $50k

This role is for an existing vacancy. No AI will be used for the duration of this hiring process.

For this role, we are seeking leaders who can oversee the nuances of their individual location while consistently upholding our standards in Customer Experience, Quality and Innovation. You must notice the small details and be able to think of big picture ideas to help contribute to the success of our cafe teams. You must be confident leading a team, and effectively be able to give feedback, coach and delegate, while simultaneously promoting autonomy and high team morale.

General Duties & Responsibilities:

• Create monthly cafe schedules and approve any changes
• Complete weekly sales reports and waste reports
• Support, demonstrate and ensure proper cafe policies and procedures are followed by all staff, including attendance, health and safety policies, product standards and customer service
• Maintain accurate records of product waste
• Submit bi-weekly payroll reports and make any corrections necessary; calculate e-tips
• Keep POS systems up to date
• Assist with recruiting and onboarding new staff, including bar training
• Regular and ongoing training for supervisors and new staff including performance reviews
• Offer strategic input or suggestions as to how to increase store profitability and efficiency
• Assist with performance management and terminations of direct reports
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers
• Being on-call to staff and supervisors for any issues that may arise
• Work with store JHSC representative to ensure monthly Health + Safety checks are conducted and completed on time
• An understanding of and commitment to the mission and values of Pilot Coffee Roasters
• All other reasonable duties assigned by the company

Profit + Loss

• Reviewing and managing monthly profit and loss results
• Overseeing the management of cafe’s monthly COGS and targets
• Control weekly and monthly labour targets
• Work with monthly sales budgets to achieve desired monthly resultsEnsure monthly stock takes are performed and reported to Supply Chain + Systems Analyst

People Leadership + Management

• Demonstrate PCR’s core values of relationships, quality and innovation at all times
• Creates an inclusive culture, where people from diverse backgrounds are respected and valued
• Supports the sharing of new ideas and is committed to lifelong learning
• Inspires, delegates and communicates effectively
• Coaches and provides guidance to a team or project as the subject matter expert
• Ensure all staff members receive adequate and proper training, following Pilot’s Learning + Development programs
• Conduct full cycle recruitment when appropriate
• Utilize Pilot’s PoP program to recognize team members for their contributions and achievements
• Conducting regular coaching conversations with team members to ensure performance is being managed, developed and celebrated
• Oversee leadership team, conduct regular meetings and communications to ensure they are upholding PCR’s standards and their responsibilities
• Works with Retail Operations Manager to identify high performing individuals to build succession plans for the business
• Manage the performance appraisal KPI process for all direct reports
• Conduct and complete onboarding for all new employees
• Conduct offboarding for departing team members
• Committed to fostering an environment in which employee engagement is upheld and creates actions plans to further support those initiatives

Qualifications

• Experience as a professional Barista is required, preferably in the specialty coffee industry
• Demonstrated supervisory or leadership experience is preferred
• Strong customer service experience is required
• Experience with POS systems, printers, and other professional cafe equipment is required
• Post-secondary education - business degree, hospitality certificate, or equivalent is preferred
• Proficient computer skills including experience with iOS and Google Suite is required
• Previous experience with employee hiring, on boarding and training is preferred
• Possession of a Food Handler’s Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE

Pilot Coffee Roasters aim to provide a barrier free experience for those looking to join our team and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities and / or people with intersectional identities.

Accommodationsare available on request for people taking part in aspects of the recruitment process. People requiring accommodation(s) during the recruitment process, can notify their recruiter directly.

Pilot Coffee Roasters is a full-service specialty coffee roastery, training provider and cafe operator with multiple locations across Toronto and wholesale accounts from coast to coast. We focus on Direct Trade partnerships that positively impact the communities at origin, and roast coffees at the vanguard of innovation to offer an unparalleled sensory experience. Visit pilotcoffeeroasters.com for more information.

RECENT ACCOLADES

• Growth 500, Canada's Fastest Growing Companies 2019
• RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging
• Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women.

Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.