Restaurant manager

Tim Hortons Québec; Burnaby; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Free parking available

Employee discount

Job summary

Tim Hortons Québec in Burnaby is seeking a restaurant manager to oversee daily operations, budgets, and staff performance. You will plan schedules, recruit and train employees, and ensure customer satisfaction while maintaining profitability.

The role requires a college diploma and 2+ years of relevant experience, with strong MS Office skills and the ability to work in a fast-paced environment.

Qualifications

• College/CEGEP or equivalent 1–2 year diploma.
• 2 years to less than 3 years of experience.
• Or equivalent experience.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies.
• Evaluate daily operations.
• Monitor revenues to determine labour cost.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff; set staff work schedules; supervise and train staff.
• Determine type of services and implement procedural changes.
• Balance cash and complete cash reports.
• Conduct performance reviews.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Negotiate with suppliers and clients for catering or use of facilities.
• Lead/instruct individuals; address customer complaints; provide customer service.
• Manage events.

Skills

Budgeting

Leadership

Customer service

Staff supervision

Multitasking

Attention to detail

Education

College/CEGEP diploma (1–2 yrs)

Tools

MS Excel

MS Office

MS Outlook

MS Windows

MS Word

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
• or equivalent experience

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• 5-10 people

Computer and technology knowledge

• MS Excel
• MS Office
• MS Outlook
• MS Windows
• MS Word

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Flexibility
• Reliability
• Team player
• Ability to multitask

Screening questions

• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening

Employment terms options

• Morning
• Night
• Day
• Weekend

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Other Benefits

• Free parking available
• Other benefits

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for youths

• Offers on-the-job training tailored to youth

Support for Veterans

• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities