Cafe Host & Guest Experience Specialist

Omni Hotels & Resorts; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Toronto is seeking a friendly Host/Hostess to welcome guests, manage seating, and coordinate with servers to ensure smooth service.

You will greet guests, assist with reservations, maintain dining room flow, and support frontline teams. A positive attitude and strong communication are essential. Flexibility for nights, weekends, and holidays and ability to stand for long periods are required.

Qualifications

• Excellent verbal and written communication.
• Experience as host preferred.
• Ability to multitask.
• Must be able to stand and walk for extended periods.
• Food Handler permit and Smart Serve where applicable.

Responsibilities

• Maintain a balance between floor supervision, administration, and hosting/communicating with groups.
• Coordinate meals and set up requests with the appropriate department.
• Maintain written and verbal communications with meeting planners, groups, Front Office, Catering, and Sales.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests.
• Answer phone and record reservations for large parties.
• Control high volume outside of restaurant.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Assist servers when needed.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Skills

Strong verbal communication

Strong written communication

Multitasking

Stand/walk long shifts

Guest service

Job description

Omni Hotels & Resorts in Toronto is seeking a friendly Host/Hostess to welcome guests, manage seating, and coordinate with servers to ensure smooth service.

You will greet guests, assist with reservations, maintain dining room flow, and support frontline teams. A positive attitude and strong communication are essential. Flexibility for nights, weekends, and holidays and ability to stand for long periods are required.