CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

Cadence; Burlington; On-site; CAD 70,000 - 100,000; Full time

Job summary

Cadence is seeking a CAE Customer Service Engineer to support Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI globally. You will assist customers with technical issues, create tutorials, and deliver training sessions.

Ideal candidates have up to 5 years in CAE, knowledge of manufacturing processes, and familiarity with Simufact/FTI. Willingness to travel and work with cross-functional teams is required.

Qualifications

• Up to 5 years of experience in the CAE field or related internships.
• Experience with manufacturing technologies and non‑linear finite elements is preferred.
• Knowledge of simulation in manufacturing processes is desirable.

Responsibilities

• Provide technical and sales support for Cadence MSC VMC products worldwide.
• Create application examples, tutorials and training materials for software.
• Deliver customer-specific training courses and service projects.
• Document product issues and coordinate with development, sales and support teams.
• Contribute to product evolution by providing feedback to engineering and quality teams.
• Analyze application areas of simulation and identify modeling/implementation improvements.

Skills

Customer support

CAE knowledge

Documentation

Training delivery

Education

Bachelor's degree in mechanical/materials engineering

Master's degree (desirable)

Tools

Simufact

FTI

Windows

Linux

Job description

CAE Customer Service Engineer, customer support Virtual Manufacturing & Costing

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Purpose

Provide Technical Support, Sales Support and Training for Cadence MSC Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI; contribute to the product documentation, training materials and similar.

Responsibilities

• Application and support of manufacturing simulation in an international environment.
• Helpdesk support for our customers and international sales partners (web portal, e‑mail and telephone) to resolve customer issues.
• Creation of application examples, tutorials, training material and other documentation for our software. Define and promote industry best practices.
• Preparation and conduction of mainly customer‑specific training courses.
• Independent and autonomous conduction of service projects.
• Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support and other departments.
• Drive product evolution and quality via feedback to other groups in the company.
• As part of all tasks: continuously analyse the fields of application of our simulation and investigate potential improvements in modelling, numeric and implementation.

Requirements

Good general knowledge in the CAE technical field, up to 5 years of experience. Preferably relevant professional experience, including internships and similar, or otherwise acquired theoretical and practical knowledge in one or more of the mentioned manufacturing technologies. Preferably simulation experience, including internships and similar, in the field of non‑linear finite elements, preferably with the manufacturing processes mentioned.

Knowledge, Skills and Abilities

Strong understanding of the physical and material science fundamentals and interactions of metal manufacturing processes, in particular forming, welding or additive manufacturing, welding.

A working knowledge of the FTI or Simufact products is of advantage.

Business fluent written and spoken English skills are required.

Good knowledge of Windows and/or Linux systems is desirable.

Some knowledge of Python, MATLAB, or other computer language (e.g., C++, Fortran, etc.) is desirable.

Availability to travel as required.

Highly motivated individuals and work to task completion, including occasional off‑hours. Independent and autonomous way of working, ability to work in a team and willingness to learn.

Education

Completed university degree – mechanical engineering or materials engineering – with a focus on production engineering, forming technology, welding technology or additive manufacturing; alternatively with focus on Computer Aided Engineering, Finite Element Method and / or other numerical and mathematical methods. Master’s degree is highly desirable. We are happy to offer career changers or graduates with adequate knowledge and experience an opportunity.

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