CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

Cadence Design Systems; Burlington; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Cadence Design Systems Canada seeks a CAE Customer Service Engineer to provide technical support for MSC Virtual Manufacturing & Costing products Simufact and FTI, and to deliver training and documentation. You will contribute to tutorials and case studies while supporting international customers and partners.

The role requires strong CAE knowledge, non-linear FE experience, and travel willingness. This position offers global collaboration, documented processes, and ongoing product feedback to

Qualifications

• Good general knowledge in CAE field, up to 5 years experience.
• Experience or knowledge in manufacturing technologies and internships.
• Simulation experience in non-linear FE, preferably with manufacturing processes.

Responsibilities

• Support manufacturing simulation in an international environment.
• Helpdesk support for customers and sales partners via web portal, email and phone.
• Create tutorials, examples, and training material for our software.
• Define and promote industry best practices.
• Prepare and conduct customer-specific training courses.
• Independently conduct service projects.
• Document product issues and provide feedback to product dev, sales and other teams.
• Drive product evolution and quality via feedback to other groups.
• Analyze application fields and investigate improvements in modeling, numerics and implementation.

Skills

CAE knowledge

Non-linear FE

Simulation experience

Business English

Travel availability

Python/MATLAB

Teamwork

Autonomous work style

Education

Engineering degree (Mechanical or Materials)

Master's degree desirable

Finite Element Method focus

Production/formed tech/welding focus

Tools

FTI / Simufact

Windows/Linux

CAD/CAE tools

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

CAE Customer Service Engineer, customer support Virtual Manufacturing & Costing

Purpose

Provide Technical Support, Sales Support and Training for Cadence MSC Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI; contribute to the product documentation, training materials and similar.

Responsibilities

• Application and support of manufacturing simulation in an international environment.
• Helpdesk support for our customers and international sales partners (web portal, e-mail and telephone) to resolve customer issues.
• Creation of application examples, tutorials, training material and other documentation for our software.
• Define and promote industry best practices.
• Preparation and conduction of mainly customer-specific training courses.
• Independent and autonomous conduction of service projects.
• Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support, and other departments.
• Drive product evolution and quality via feedback to other groups in the company.
• As part of all tasks: continuously analyze the fields of application of our simulation and investigate potential improvements in modeling, numeric and implementation.

Requirements

Work Experience

• Good general knowledge in the CAE technical field, up to 5 years of experience.
• Preferably relevant professional experience, including internships and similar, or otherwise acquired theoretical and practical knowledge in one or more of the mentioned manufacturing technologies.
• Preferably simulation experience, including internships and similar, in the field of non-linear finite elements, preferably with the manufacturing processes mentioned.

Knowledge, Skills and Abilities

• Strong understanding of the physical and material science fundamentals and interactions of metal manufacturing processes, in particular forming, welding or additive manufacturing, welding.
• A working knowledge of the FTI or Simufact products is of advantage.
• Business fluent written and spoken English skills are required.
• Good knowledge of Windows and/or Linux systems is desirable.
• Some knowledge of Python, MATLAB, or other computer language (e.g., C++, Fortran, etc.) is desirable.
• Availability to travel as required.
• Highly motivated individuals and work to task completion, including occasional off-hours.
• Independent and autonomous way of working, ability to work in a team and willingness to learn.

Education

Completed university degree - mechanical engineering or materials engineering - with a focus on production engineering, forming technology, welding technology or additive manufacturing; alternatively with focus on Computer Aided Engineering, Finite Element Method and / or other numerical and mathematical methods. Master’s degree is highly desirable.

We are happy to offer career changers or graduates with adequate knowledge and experience an opportunity.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For.

Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.