Manager - operations support-EN

CAE; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

On-site cafeteria

Free parking

Attractive benefits package

Job summary

CAE Montreal's manufacturing center specializes in assembling and integrating high-performing simulators for civil aviation and defense. The Operations Support Manager leads a multi-disciplinary team to deliver efficient service, escalations handling, and process improvements.

You will oversee budgets, guide engineers and project managers, and ensure customer satisfaction while maintaining team performance in a dynamic production environment.

Qualifications

• Bachelor's degree in mechanical, electrical, or related engineering field or equivalent.
• Minimum 5 years of relevant experience.
• Minimum 5 years of experience managing or supervising a maintenance team.
• Excellent hands-on knowledge of Microsoft Office and Power BI.
• Strong written and oral communication skills; bilingual in French and English.

Responsibilities

• Lead, mentor, and supervise the operations support team and guide department toward optimal results.
• Represent manufacturing engineering for escalations related to operations.
• Define, develop, and implement the vision for the operations support department.
• Oversee operations to ensure compliance with service mandates and quality standards.
• Establish and adhere to budgets for operations support activities.
• Identify efficiency opportunities and lead changes across the organization.
• Provide technical guidance and manage risks in project management.

Skills

Maintenance management

Power BI

Office suite

Communication skills

Bilingual FR/EN

Education

Engineering degree or diploma

Tools

Power BI

Microsoft Office

Job description

At CAE, our Manufacturing experts turn visionary designs into reality, creating industry-leading simulators for our Civil Aviation and Defense & Security divisions. Like the ground crew of innovation, every day is an opportunity to transform ideas into globally renowned products, from assembly and testing to final production and implementation. By contributing your expertise, you’ll help build the future of training and safety with precision, ensuring our clients are prepared for their most critical moments. As all the pieces come together, each component, carefully assembled, adds to the overall strength of the final product, crafting something that will drive CAE's mission of quality, integrity, and excellence worldwide.

CAE’s Montreal manufacturing center is unique and complex. Its operations enable CAE to manufacture, assemble, and integrate the highest-performing simulators on the market. The extensive portfolio of simulation products and the large number of airlines served bring a constant stream of challenges to be solved day after day. The demands are varied, and only one energetic and creative team can meet them: the Operations Support team. Through its expertise and significant involvement in operations, the team is also called upon to influence new engineering designs.

The Manager - operations support is the orchestrator of this service offering. He or she is responsible for managing a specialized team consisting of Operations Project Managers, Electrical Process Engineers, and Mechanical Process Engineers who He or she must ensure that the necessary resources are provided and follow up with clients in operations to ensure that tasks are completed efficiently. He or she must implement improvements to support processes and monitor service efficiency metrics. He or she must provide exceptional customer service and be a positive and influential leader.

Responsibilities

• Lead, mentor, and supervise the operations support team: plan, organize, and manage the department to guide the team toward the best possible results. Serve as a coach for the team.
• Represent the manufacturing engineering team for all escalations related to operations.
• Define, develop, and implement the vision for the operations support department.
• Oversee the operations of the Operations Support Team to ensure compliance with our service mandate commitments.
• Establish, develop, and adhere to budgets related to operations support activities.
• Identify opportunities for efficiency gains and implement and lead these changes throughout the organization.
• Serve as a technical expert to guide the team in resolving complex problems and manage risks related to project management.

Minimum Qualifications

• Bachelor’s degree (or college diploma) in mechanical, electrical, or mechanical engineering, or equivalent.
• 5 years of relevant experience or an equivalent combination of education and related experience.
• A minimum of 5 years of experience managing or supervising a maintenance team.
• Excellent hands-on knowledge of Microsoft Office and Power BI applications.
• Strong written and oral communication skills, as well as interpersonal skills.
• Bilingual (French and English) in both spoken and written forms.

Prefered Qualifications

• A compassionate and inspiring leader
• Coaching skills
• Strong problem-solving skills
• Ability to synthesize information across all organizational levels
• Ability to work under pressure and adapt to changing priorities
• Meticulous

Why Join CAE?

• A corporate and friendly work environment
• Challenges and projects that meet your expectations
• An environment that values teamwork
• Very attractive benefits package
• On-site cafeteria
• Free parking

We are looking for candidates who enjoy a dynamic work environment and teamwork, and who demonstrate independence, initiative, and excellent interpersonal skills.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available - contact your recruiter or email [e-mail] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI-supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.