C195 - Addictions Support Worker - (Casual)

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 4,614,000 - 4,864,000; Part time

Job summary

Phoenix Drug & Alcohol Recovery and Education Society seeks an Addictions Support Worker (Casual) to assist clients with mental health and substance use needs. The role includes client support, floor and community program management, and collaboration with the clinical team to promote recovery and independence.

Responsibilities cover case planning, individual support, and facilitating workshops, with a focus on trauma-informed practice and resource connection within the community.

Qualifications

• Diploma in Community Social Service.
• 2 years of experience providing one-to-one and group support in the community social services sector.
• Criminal records check with vulnerable sector screening is required.
• Tuberculosis Screening, Employee Immunization, and NVCI training completed are required.
• First aid with CPR is required.

Responsibilities

• Participates in case planning with clients and healthcare providers.
• Provides individual supports to develop daily living and social skills.
• Contributes to a therapeutic community environment.
• Observes clients and identifies potential emergencies and reports as required.
• Facilitates Psycho-Educational workshops on life skills and mental health.

Skills

Case management

Direct client support

Trauma-informed approach

Crisis intervention

Education

Diploma in Community Social Service

Tools

Microsoft Office

Job description

Job Title: Addictions Support Worker - (Casual)

Number of Position: 1

Competition Number: C195

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Senior Manager - MHSU

Compensation: (Grid 34) $33.49 - $35.31

Job Summary

The Addictions Support Worker at Phoenix Society assists clients experiencing mental health and substance use issues. The position is responsible for client support and community building, floor management, case management, and supporting group programs. The Addictions Support Worker facilitates the recovery and capacity-building of clients to maximize their potential and support their goals for successful independent living in the community.

The Addictions Support Worker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities

Support Services

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs
• Provides individual support with respect to demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills
• Contribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion, accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting
• Observes clients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress
• As part of an interdisciplinary team, and in accordance with established guidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention, contingency management, and transition planning
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information and connect clients to relevant community resources, services and opportunities
• Support responses to critical issues such as suicide risk, worsening mental health issues, depression, anxiety, etc., based on recommendations from the Clinical team
• Articulate and reinforce program guidelines to the clients encourage positive engagement and interactions
• Monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose
• Ensure a safe milieu on the treatment floors
• Act as an advocate for the client during their stay at the Phoenix Centre
• Completes and maintains client related records and documentation such as care plans, progress reports, statistics, and daily logs.

Community Relations

• Act as a liaison with the community and promotes/encourages community involvement in the program
• Maintain current knowledge of social, economic, recreational and educational resources in the community

Qualifications

• Diploma in Community Social Service
• 2 years of experience providing one to one and group support in the community social services sector.

Or an equivalent combination of education, training, and experience

Or other Qualifications determined to be reasonable and relevant to the level of work

• Experience working with marginalized populations, substance use and mental health services, mental health, and corrections beneficial
• Knowledge of the social determinants of health, the biopsychosocial model of addiction, and concurrent disorders and harm reduction principles
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First aid certification with CPR is required

Skills & Knowledge

• Understanding of concurrent disorders, addictions, and addictions supports
• Computer skills, including Microsoft Office applications, Outlook, and experience using a client information system or medical records system
• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, and homelessness
• Knowledge of the BC Mental Health Act, Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act, etc., and other facilities and community resources
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, client support and consultation skills
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details

Closing Date

Internal applications will be accepted until September 07, 2026 at 5:00pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.