C201 - Program Navigator (Casual)

Phoenix Society; Surrey; Presencial; CAD 46.000 - 49.000; A tiempo parcial

Descripción de la vacante

Phoenix Society is seeking a casual Program Navigator to support residents in the PhoenixCentre Mental Health and Substance Use Team. You will assist with recovery goals, discharge planning, and connecting clients to housing, resources, and services.

You will provide advocacy, crisis support, documentation, and group activities, while collaborating with community partners to promote independent living and social engagement.

Formación

• Post-secondary diploma (2–3 years) in community social services.
• Minimum one year of experience with marginalized populations, substance use services, or mental health.
• Ability to administer Narcan and respond to overdose; infection control knowledge.

Responsabilidades

• Advocate for residents of the IRT program and assist in discharge planning, including housing search and referrals.
• Arrange transportation for clients at intake and discharge.
• Assist with obtaining personal documentation and maintaining client files.
• Support clients in developing life skills and community engagement; provide education to clients, families, and healthcare professionals.
• Develop and deliver psycho-educational and support groups; report monthly statistics.

Conocimientos

Windows

Microsoft Word

Excel

Database management

Interpersonal skills

Communication

Educación

Post-secondary diploma in community social services

Descripción del empleo

Title: C201 - Program Navigator (Casual)

Number of Positions: 2

Competition Number: C201

Location: Main Campus

Position Status: Casual

Reports to: Peer Coordinator & Senior Manager MHSU
Compensation: $33.49 - $35.31

Job Summary

As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at PhoenixSociety participates in the recovery and capacity building of residents tomaximize their social and economic potential and support their goals for successfulindependent living in the community.

Work Performed:

Client Services

• Advocate for residents of thePhoenix Intensive Residential Treatment Program (IRT)
• Discharge planning servicesfor those residents who have participated in IRT programming. ie: housingsearch in home community, resource and referrals.
• Ensure transportation for IRTclients arriving to and leaving from the Phoenix Center at intake and discharge
• Assist in acquiring personaldocumentation
• Ensure ongoing assessment ofclient progress regarding levels of support needed
• Support individuals throughcrisis including tenancy breakdown
• Provide support for clientsto develop life skills and support community engagement
• Offer assistance for rentalapplications as well as other required documentation such as applying forpersonal identification, healthcare requests, training, jobs, etc.
• Educate and provideconsultation to clients, families and healthcare professionals
• Make effective referrals,reflecting in-depth knowledge of community resources and strong collaborativeskills in working with other community partners
• Develop, coordinate anddeliver psycho-educational and support groups
• Ensure that client files aremaintained and current within established guidelines
• Report to and discuss caseconcerns with supervisory positions and the integrated services team
• Maintain accurate statisticsthroughout practice and provide monthly reports
• Create and maintain atherapeutic environment following therapeutic community principles whichencourage awareness of inter-dependence of community members, and the value ofresponsible concern for self and others
• Act as a positive role modelfor staff and clients
• Act as a back-up to outreachor support staff as needed

Operations

• Identify areas forimprovement and increased efficiency in building and program operations,technology, services offered, reporting and reports to supervisory positions
• Follow and implementuniversal precautions and infection control
• Ensure that programregulations, policies and procedures are followed
• Maintain up-to-date knowledgeof internal safety policies and procedures, as well as other emergencyprocedures
• Organize and handle clientinformation in accordance with all privacy legislation
• Organize and assemble monthlyadministrative reports
• Maintain agency standards ofwork quality

Community Relations

• Develop positivecollaborative relationships with appropriate community partners and externalstakeholders
• Represent the Agency in thecommunity through effective and professional interaction with all stakeholders(e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human serviceand health service agencies, government, media, neighbours and the generalpublic
• Maintain a thorough knowledgeof social, economic, recreational and educational resources in the community
• Attend public andorganizational events as required
• Maintain a thorough knowledgeof social, economic, recreational, and educational resources in the community
• Foster teamwork within thePhoenix Society and with service stakeholders. Take action required to fosterteamwork and resolve problems that may arise

Qualifications

• Post-secondary diploma (e.g.,2 to 3 years) in community social services.
• Minimum one (1) year ofexperience working with marginalized populations, substance use services,mental health, corrections, etc., or equivalent
• Ability to administer Narcanand respond effectively to overdose. Knowledge of infection control standardsand ability to follow infection control policies
• Satisfactory completion of acriminal records check with vulnerable sector screening is required
• Satisfactory completion ofTuberculosis Screening form is required
• Satisfactory completion ofEmployee Immunization Record form is required
• First aid certification withCPR is required
• Valid class 5 driver’slicense with Abstract is required

Skills & Knowledge

• Knowledge of Windows,Microsoft Word, Excel, and database management systems
• High level of integrity anddependability with a strong sense of urgency and results-orientation
• Strong problem solving,analytical, and creative skills with the ability to exercise sound judgementand make decisions based on accurate and timely analyses
• Strong interpersonal skillsand ability to communicate effectively in writing and verbally in English
• Ability to engage,facilitate, support, empower and increase motivation for change; activelyinvolving the residents/alumni in the change process and encouraging theresident to take responsibility for the outcomes they achieve
• Demonstrated therapeuticskills in the areas of case management, individual and group therapy withadults with substance use and/or concurrent disorders
• Ability to form effectivecollaborative relationships with clients utilizing strong relationship-buildingand de-escalation skills
• Ability to work in atrauma-informed framework
• Demonstrated commitment tothe social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative,flexibility, adaptability and resourcefulness
• Actively seeks andincorporates feedback to inform continuous self-improvement
• Sets goals, creates andimplements action plans, monitors progress, and evaluates results
• Adeptly manages competingtasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant andcurrent job knowledge and skill
• Consistently producesaccurate, thorough, high-quality work in a timely manner
• Builds and promotes a cultureof health and safety in the workplace
• Implements and enforces bestpractices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinkingand creativity
• Demonstrates effectiveproblem-solving skills
• Makes clear, consistent,transparent and timely decisions after contemplating various available coursesof action
• Exercises sound judgment inthe best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearlyand professionally both verbally and in writing
• Displays high emotionalintelligence; uses tact and diplomacy in dealing with sensitive, complex andconfidential situations
• Has a manner, style andpresence that makes a positive impression
• Listens to and considersothers’ views

Personal Leadership

• Models the organization’score values of social justice, teamwork, social innovation, and strength-basedpractices
• Fosters enthusiasm, energyand commitment
• Takes responsibility forpersonal actions, performance and health
• Is reliable and accountable;shows up on time ready to work

Teamwork & Collaboration

• Effectively works with theircolleagues to ensure organizational success
• Champions positive workingrelationships with staff and external stakeholders
• Supports an environment ofopenness, and champions teamwork and communication across programs
• Leverages the expertise andexperience of others for organizational success

Closing Details

Closing Date

Internal applications will be accepted untilOctober 6, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.