C178 - Program Assistant - (Casual)

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 40,997 - 43,587; Part time

Job summary

Phoenix Drug & Alcohol Recovery and Education Society in Surrey, BC, is seeking a casual Program Assistant to support daily operations at the Phoenix Center (Main Campus). The role involves helping clients with day‑to‑day needs, life skills, information, and resources, ensuring a safe, well‑maintained environment.

On‑call shifts are part of the compensation grid. The position supports clients through a range of services, with responsibilities spanning client services, documentation, and building

Qualifications

• Grade 12 and a Certificate in Community Social Service are required.
• 1 year of experience with marginalized populations or related fields.
• Criminal records check with vulnerable sector screening required.
• TB screening, immunization records, NVCI, First Aid and CPR certification required.

Responsibilities

• Support daily operations and client care in the facility.
• Assist clients with life skills, personal hygiene, meals, appointments and finances.
• Administer medications per policy and provide reminders.
• Document statistics, progress notes and daily logs.
• Supervise activities and coordinate with volunteers as needed.
• Maintain safety and cleanliness in the environment.

Skills

Windows proficiency

Microsoft Word

Excel

Database management

Communication

Interpersonal skills

Problem solving

Judgment

Education

Grade 12

Certificate in Community Social Service

Tools

Windows

Microsoft Word

Excel

Database management systems

Job description

Program Assistant - (Casual)

Number of Positions: Multiple

Competition Number: C178

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day‑to‑day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre‑established care schedules. Works to ensure a safe, well‑maintained, and healthy environment.

Responsibilities

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client‑focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs and provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Debriefs with incoming shifts to ensure detailed transfer of information (e.g., concerns)
• Supports a safe, well‑maintained and healthy building environment
• Conducts regular rounds of the facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications

• Grade 12
• Certificate in Community Social Service
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent Crisis Intervention (NVCI)
• First Aid 1 and current CPR certificate is required

Skills & Knowledge

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results‑orientation
• Strong problem‑solving, analytical, and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self‑improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high‑quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision‑Making

• Models independent thinking and creativity
• Demonstrates effective problem‑solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength‑based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity

People Management

• Displays interest, concern and respect for staff and their development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high‑performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and or resources

Task Management

• Strives for high‑quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details

Closing Date: Internal applications will be accepted until July 13th, 2026, 04:00 pm.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.