C195 - Addictions Support Worker - (Casual)

Phoenix society; Surrey; On-site; CAD 46,000 - 49,000; Part time

Job summary

Phoenix Society is seeking an Addictions Support Worker for casual on-call shifts at the Phoenix Center (Main Campus). The role supports clients facing mental health and substance use challenges, providing non-clinical care, daily living assistance, and community-based resources.

Responsibilities include case planning, group support, trauma-informed practices, and collaboration with a multidisciplinary team to promote recovery and independent living in the community.

Qualifications

• Diploma in Community Social Service (or equivalent).
• 2 years ofexperience providing one-to-one and group support in community social services.
• Equivalency of education/training/experience accepted.

Responsibilities

• Participates in case planning with clients and healthcare providers.
• Provides individual support and behavior management to clients and families.
• Facilitates psycho-educational workshops.
• Identifies community resources and connects clients to services.
• Responds to critical issues per clinical guidance.
• Maintains client records and progress reports.

Skills

Case management

Trauma-informed practice

Communication skills

Chronic mental health & substance use

Crisis response

Education

Diploma in Community Social Service

Tools

Microsoft Office

Client information system

Job description

Job Title: Addictions Support Worker - (Casual)
Number of Position: 1
Competition Number: C195
Location: Phoenix Center (Main Campus)

Position Status:Casual (On Call)

Reports to: Senior Manager - MHSU

Compensation: (Grid 34) $33.49 - $35.31

Job Summary

The Addictions SupportWorker at Phoenix Society assists clients experiencing mental health and substanceuse issues. The position is responsible for client support and communitybuilding, floor management, case management, and supporting group programs. TheAddictions Support Worker facilitates the recovery and capacity-building ofclients to maximize their potential and support their goals for successfulindependent living in the community.

The Addictions SupportWorker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports,advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities

SupportServices

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs
• Providesindividual support with respect to demonstrations, modeling, and behaviourmanagement to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills
• Contribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion,accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting
• Observesclients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress
• Aspartof an interdisciplinary team, and in accordance with establishedguidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention,contingency management, and transition planning
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients’ needs. Provides clients withrelated information and connect clients to relevant community resources,services and opportunities
• Supportresponses to critical issues such as suicide risk, worsening mental healthissues, depression, anxiety, etc., based on recommendations from the Clinicalteam
• Articulateand reinforce program guidelines to the clients encourage positive engagementand interactions
• Monitoringclient’s activities within residential buildings to ensure that areas areappropriately used for their purpose
• Ensure a safe milieu on the treatment floors
• Actas an advocate for the client during their stay at the Phoenix Centre
• Completesand maintains client related records and documentation such as care plans,progress reports, statistics, and daily logs.

CommunityRelations

• Actas a liaison with the community and promotes/encourages community involvementin the program
• Maintaincurrent knowledge of social, economic, recreational and educational resourcesin the community

Qualifications

• Diploma in Community Social Service
• 2years of experience providing one to one and group support in the communitysocial services sector.

Or an equivalent combination of education,training, and experience

Or other Qualifications determined to bereasonable and relevant to the level of work

• Experienceworking with marginalized populations, substance use and mental health services,mental health, and corrections beneficial
• Knowledgeof the social determinants of health, the biopsychosocial model of addiction,and concurrent disorders and harm reduction principles
• Satisfactory completionof a criminal records check with vulnerable sector screening is required
• Satisfactory completionof Tuberculosis Screening form is required
• Satisfactory completionof Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First aid certificationwith CPR is required

Skills & Knowledge

• Understanding of concurrent disorders,addictions, and addictions supports
• Computer skills, including MicrosoftOffice applications, Outlook, and experience using a client information systemor medical records system
• Excellentknowledge of the issues pertaining to recovery,substance use, concurrent disorders, and homelessness
• Knowledge of the BC Mental Health Act,Community Care and Assisted Living Act, Adult Care Regulations, PersonalInformation Protection Act, etc., and other facilities and community resources
• Goodknowledge of facilitation, mediation, and conflictresolution techniques
• High level of integrity and dependability witha strong sense of urgency and results-orientation
• Strong case management, client support andconsultation skills
• Abilityto make effective referrals, reflecting in-depth knowledge of communityresources and strong relationships with community partners
• Abilityto lead and work in a trauma-informed practice

Competencies

Approachto Work

• Demonstratesinitiative, flexibility, adaptability and resourcefulness
• Activelyseeks and incorporates feedback to inform continuous self-improvement
• Setsgoals, creates and implements action plans, monitors progress, and evaluatesresults
• Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

• High degree of relevant and current job knowledgeand skill
• Consistently produces accurate, thorough,high-quality work in a timely manner
• Builds and promotes a culture of health and safetyin the workplace
• Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timelydecisions after contemplating various available courses of action
• Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

• Expresses themselves clearly and professionallyboth verbally and in writing
• Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes apositive impression
• Listens to and considers others’ views

PersonalLeadership

• Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions,performance and health
• Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

• Effectively works with their colleagues to ensureorganizational success
• Champions positive working relationships with staffand external stakeholders
• Supports an environment of openness, and championsteamwork and communication across programs
• Leverages the expertise and experience of othersfor organizational success

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.