C195 - Addictions Support Worker - (Casual)

Kaizen Lab Inc.; Surrey; On-site; CAD 46,000 - 49,000; Part time

Job summary

Phoenix Society is seeking an Addictions Support Worker (Casual) to assist clients facing mental health and substance use challenges. The role involves client support, floor management, case management, and facilitating group programs at the Phoenix Centre.

The successful candidate will help clients build skills for independent living in the community. Responsibilities include supporting clients in daily living activities, advocating for clients, and working within an interdisciplinary team to

Qualifications

• Diploma in Community Social Service or equivalent required.
• Experience with marginalized populations, substance use and mental health services is beneficial.
• Criminal records check, TB screening, immunizations, and NVCI training may be required.

Responsibilities

• Participates in case planning with clients and care providers.
• Provides individual support to develop life skills and independence.
• Facilitates Psycho-Educational workshops on mental health and life skills.
• Connects clients to community resources and services.
• Documents care plans and progress notes.

Skills

Case management

Client support

Trauma-informed practice

Communication skills

Education

Diploma in Community Social Service

2 years of community services experience

Job description

Job Title: Addictions Support Worker - (Casual)
Number of Position: 1
Competition Number: C195
Location: Phoenix Center (Main Campus)

Position Status:Casual (On Call)

Reports to: Senior Manager - MHSU

Compensation: (Grid 34) $33.49 - $35.31

Job Summary

The Addictions SupportWorker at Phoenix Society assists clients experiencing mental health and substanceuse issues. The position is responsible for client support and communitybuilding, floor management, case management, and supporting group programs. TheAddictions Support Worker facilitates the recovery and capacity-building ofclients to maximize their potential and support their goals for successfulindependent living in the community.

The Addictions SupportWorker provides appropriate care (non-clinical) in areas such as support with p rovides a variety of day-to-day physical, emotional, and social supports,advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities

SupportServices

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients toidentify problems and needs, obtaining required information from a variety ofsources such as families and care providers, documenting client needs andwants, and assisting clients to determine appropriate programs
• Providesindividual support with respect to demonstrations, modeling, and behaviourmanagement to clients, their families, and their personal networks, to assistwith the development of physical, social, emotional, and life skills such asmaintaining personal hygiene, housekeeping, meal planning and preparation,meeting financial obligations, making and keeping appointments, andinterpersonal skills
• Contribute to maintaining a therapeutic environmentfollowing therapeutic community principles which include empathy, compassion, accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting
• Observes clients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, andother problems as required. Provides feedback and input regarding clients’ needs, performance, and progress
• As part_of an interdisciplinary team, and in accordance with establishedguidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention,contingency management, and transition planning
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information and connect clients to relevant community resources,services and opportunities
• Support responses to critical issues such as suicide risk, worsening mental healthissues, depression, anxiety, etc., based on recommendations from the Clinical team
• Articulate and reinforce program guidelines to the clients encourage positive engagement and interactions
• Monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose
• Ensure a safe milieu on the treatment floors
• Act as an advocate for the client during their stay at the Phoenix Centre
• Completes and maintains client related records and documentation such as care plans, progress reports, statistics, and daily logs.

CommunityRelations

• Act as a liaison with the community and promotes/encourages community involvementin the program
• Maintain current knowledge of social, economic, recreational and educational resourcesin the community

Qualifications

• Diploma in Community Social Service
• 2years of experience providing one to one and group support in the communitysocial services sector.

Or an equivalent combination of education,training, and experience

Or other Qualifications determined to bereasonable and relevant to the level of work

• Experienceworking with marginalized populations, substance use and mental health services,mental health, and corrections beneficial
• Knowledgeof the social determinants of health, the biopsychosocial model of addiction,and concurrent disorders and harm reduction principles
• Satisfactory completionof a criminal records check with vulnerable sector screening is required
• Satisfactory completionof Tuberculosis Screening form is required
• Satisfactory completionof Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First aid certificationwith CPR is required

Experienceworking with marginalized populations, substance use and mental health services,mental health, and corrections beneficial

Knowledgeof the social determinants of health, the biopsychosocial model of addiction,and concurrent disorders and harm reduction principles

Satisfactory completionof a criminal records check with vulnerable sector screening is required

Satisfactory completionof Tuberculosis Screening form is required

Satisfactory completionof Employee Immunization Record form is required

Satisfactory completion of Nonviolent crisis intervention (NVCI)

First aid certificationwith CPR is required

Skills & Knowledge

• Understanding of concurrent disorders, addictions, and addictions supports
• Computer skills, including Microsoft Office applications, Outlook, and experience using a client information system or medical records system
• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, and homelessness
• Knowledge of the BC Mental Health Act, Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act, etc., and other facilities and community resources
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, client support and consultation skills
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice

Competencies

Approachto Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goal, creates and implements action plans, monitors progress, and evaluates result
• Adeptly manages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement& Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication& Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

PersonalLeadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork& Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details

Closing Date

Internal applications will be accepted untilSeptember 07, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.