C193 - Case Manager - (Full Time)

Kaizen Lab Inc.; Surrey; On-site; CAD 65,000 - 75,000; Full time

Job summary

Phoenix Society seeks a Case Manager to support residents in recovery and independence through individualized case management, counseling, and community linkage. The role includes intake and orientation, coordinating services with addiction and employment counselors, and facilitating groups to build life skills.

The position operates Monday to Friday 08:30 am – 04:30 pm, reporting to the Program Manager, with compensation in the mid-34 CAD per hour range.

Qualifications

• Post-secondary diploma (2–3 years) in case management or related field.
• 1–3 years of community social services case management experience.
• Criminal records check with vulnerable sector screening required.
• TB Screening and NVCI training required.
• Immunization record completion required.

Responsibilities

• Provide case management to an assigned caseload of clients.
• Observe and assess potential emergencies, develop short-term strategies.
• Maintain client case files and meet monthly reporting deadlines.
• Provide supportive counselling and guidance to clients and families.
• Coordinate with medical teams, psychiatrists, and community resources.
• Attend interdisciplinary team meetings and contribute to discharge planning.
• Transition and discharge planning.

Skills

Case Management

Interdisciplinary Collaboration

Crisis Intervention

Documentation

Client Assessment

Education

Post-secondary diploma in case management

Criminal records check required

Tools

Windows

Microsoft Word

Excel

Database management

Job description

Title:CaseManager - (Full Time)

Number of Positions:1

Competition Number:C193

Location:Rising Sun

Position Status:FullTime, Permanent

Shift Timings & Days:(Monday - Friday) 08:30 am - 04:30 pm

Reports to:ProgramManager

Compensation:(Grid34) $33.49 - $35.31

Job Summary

TheCase Manager at Phoenix Society facilitates the recovery and capacity-buildingof clients to maximize their social and economic potential and support theirgoals for successful independent living in the community.

Theposition is responsible for: case management, including the facility residentorientation, assessment, supportivecounselling, and group facilitation; client support;and community building. The Case Manager connects clients to needed services withaddiction counsellors, employment counsellors and others at the Society, aswell as with community organizations.

Responsibilities

CaseManagement

• Providecase management services to assigned caseload of clients
• Observesclients, identifies and assesses potential emergency situations, and developsshort-term strategies to deal with such situations. Reports medical,behavioural, and other problems as required. Provides feedback and inputregarding clients’ needs, performance, and progress
• Maintainand update client case management files on the database system, ensuring thatmonthly reporting deadlines are met
• Providessupportive counselling, demonstrations, modeling, and behaviour management toclients, their families, and their personal networks, to assist with thedevelopment of physical, social, emotional, and life skills such as maintainingpersonal hygiene, housekeeping, meal planning and preparation, meetingfinancial obligations, making and keeping appointments, and interpersonalskills
• Completesand maintains related records and documentation such as care plans, progressreports, statistics, and daily logs
• Identifyand prioritize clients’ needs in the following areas: employment; financialsupport; substance use; criminal justice involvement; family history; etc.
• Assistin coordinating routine medical care and collaborating with on-site medicalteam
• Assistin liaising with psychiatrists, mental health teams, etc. as part of case worksupport services
• Attendand participate in Interdisciplinary team meetings and collaborate with otheron-site professionals
• Transitionand Discharge planning

ClientServices

• Actas a positive role model, coach, advisor, leader, and rational authority forclients
• Teachclients effective social and interpersonal skills through daily groups andthrough the tasks of appropriate daily living and social activities
• Contributeto maintaining a therapeutic environment following therapeutic communityprinciples which encourage awareness of interdependence of community membersand the value of responsible concern for oneself and others
• Prepareintake and admission documentation for review with new clients in the HousingProgram prior to the client’s move-in date
• Welcomeand orient incoming clients to Transitional and Supportive Housing Programs.Review the Resident Handbook with clients and assist them with move-in needssuch as bedbug protocols, unpacking, getting familiar with the building, healthand safety protocols, community resources and staff locations
• Formand maintain positive and effective collaborative relationships ofaccountability with clients in the areas of education, employment, recovery,volunteer participation and independent living
• Activelyinvolve the client in action planning and encourage them to take responsibilityfor the outcomes they are striving to achieve
• Provide crisis intervention when necessary
• Assistin monitoring client’s activities within residential buildings to ensure thatareas are appropriately used for their purpose by visiting floors and commonareas and viewing video camera feeds as required
• Connectclients to relevant community resources, services, and opportunities
• Assistin bridging clients to long-term un-serviced housing
• Actas an advocate for the client during their stay and maintain contact afterdischarge to provide follow-up support if possible
• Conductingmonthly suite inspections, move in and move out Inspection as required
• Act as representative of the programin the OHS committee

Groupfacilitation

• Facilitatesupport groups and workshops focusing on life skills, health and wellness,recovery planning, harm reduction, communication, personal financialmanagement, stress management, etc.
• Determinethe needs and composition of counselling groups and design or adapt a processtailored to clients’ needs
• Workto improve groups and client meetings by adjusting interventions, strategies,and approaches to meet group members’ needs
• Helpgroup members establish how they will treat each other. Facilitatecommunication among group members
• Encouragethe engagement and participation of all group members
• Evaluategroup outcomes and incorporate feedback into future learning situations

CommunityRelations

• Assistin liaising with treatment centres, support recovery programs, addictions andmental health workers, shelters, primary care clinics, correctionalinstitutions, police, hospitals, and outpatient clinics to reach prospectiveclients to improve continuity of care
• Maintaincurrent knowledge of social, economic, recreational, and educational resourcesin the community

Qualifications

• Post-secondarydiploma (e.g., 2 to 3 years) in case management, social work, psychology, etc.
• 1to 3 years of experience providing case management support in the community social servicessector and working with marginalized populations, substance use services,mental health, corrections, etc., or equivalent
• Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired
• Satisfactorycompletion of Tuberculosis Screening form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Satisfactorycompletion of Employee Immunization Record form is require

Skills & Knowledge

• Excellent knowledge of the issues pertaining torecovery, substance use, concurrent disorders, homelessness, and addictionscounselling
• Good knowledge of facilitation,mediation, and conflict resolution techniques
• Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation
• Strongcase management, teaching/training, clinical support, and consultation skills
• Strongskills in Windows, Microsoft Word, Excel, and database management systems
• Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses.
• Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English
• Abilityto perceive situational and other stressors that elevate risk and actproactively in response
• Abilityto make effective referrals, reflecting in-depth knowledge of communityresources and strong relationships with community partners
• Abilityto lead and work in a trauma-informed practice
• Demonstrated commitment to thesocial sector with a passion for the organization’s mission is essential.

Competencies

Approachto Work

• Demonstratesinitiative, flexibility, adaptability, and resourcefulness
• Activelyseeks and incorporates feedback to inform continuous self-improvement
• Setsgoals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

• High degree of relevant and current job knowledgeand skill
• Consistently produces accurate, thorough,high-quality work in a timely manner
• Builds and promotes a culture of health and safetyin the workplace
• Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timelydecisions after contemplating various available courses of action
• Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

• Expresses themselves clearly and professionallyboth verbally and in writing
• Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex, and confidential situations
• Has a manner, style and presence that makes apositive impression
• Listens to and considers others’ views

PersonalLeadership

• Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy, and commitment
• Takes responsibility for personal actions, performance,and health
• Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

• Effectively works with their colleagues to ensureorganizational success
• Champions positive working relationships with staffand external stakeholders
• Supports an environment of openness, and championsteamwork and communication across programs
• Leverages the expertise and experience of othersfor organizational success

ClosingDetails

ClosingDate

Internal applications will be accepted until September 01st, 2026, 04:00 pm

"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.