Bylaw Compliance Clerk

City of Guelph; Guelph; On-site; Full time

Job summary

The City of Guelph is looking for a Bylaw Compliance Clerk who will enhance customer experiences through effective administrative support. This role involves addressing community safety and parking service inquiries, processing various licenses, and contributing to the operational efficiency of the city.

Benefits

Paid vacation days

Defined benefit pension plan

Employee and Family Assistance Program

Tuition assistance

Employee recognition programs

Qualifications

• 1 year related administrative experience with customer assistance.
• Intermediate computer skills with Microsoft 365.
• Knowledge of municipal bylaws.

Responsibilities

• Provide daily clerical assistance to the Operations Department.
• Review and process business licenses and lottery applications.
• Manage customer service inquiries via multiple channels.

Skills

Strong administrative skills

Excellent oral and written communication

Detail-oriented

Conflict resolution

Education

Grade 12 diploma

Tools

Microsoft 365

AMANDA

Property Standards software

Job description

Why Guelph

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the Bylaw Compliance Clerk within the Operations Administrative Division. This position creates a positive experience for customers by responding to their Corporate and Community Safety and Parking Service needs in a timely, professionally, and accurate manner. The successful candidate will be passionate about driving excellence through strong administrative skills and continuous improvement. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Provide daily clerical assistance to the Operation Department.
• Identify opportunities to optimize processes, reduce inefficiencies, and improve operational performance.
• Provide excellent and timely customer service to both internal and external customers, by telephone, in-person, website, and email.
• Respond to concerns and inquires which will include logging requests for service and/or responding to program/service inquiries and deescalating customer concerns
• Review, process, and issue City of Guelph business licenses
• Review and process lottery licence applications, review lottery reports, etc
• Review, process, and issue parking permit and reserve space rentals.
• Schedule and coordinate inspections for Business Licensing and Property Standards.
• Make qualified assessments and referrals of complex issues to the correct department/division or agency.
• Act as Secretary on the City of Guelph’s Property Standards Appeal Committee.
• Process letters, notices, reports, agendas, meeting minutes, and other correspondence.
• Review applications and issue Municipal Liquor Licence clearances.
• Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas
• Order, process, and coordinate Bylaw Compliance and Security uniforms and safety equipment
• Maintain accurate forms, databases, files, and data
• Receive and process applications for bylaw exemptions.
• Assist with the process to update municipal bylaws and set fines.
• Assist with special projects, initiatives, and/or programs
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a grade 12 diploma. 1 year related administrative experience with an emphasis on assisting customers. Candidates with an equivalent combination of education and experience may be considered.
• Experience with AMANDA, Report a Problem, AIMS, MPAC, and Central Square Property Tax would be an asset.
• Experience applying continuous improvement methodologies
• Experience with Business Licensing, Lottery Licensing would be an asset.
• Experience with Property Standards and Property Standards Committees would be an asset.
• Parking Service experience would be an asset.
• Experience working in a municipal government would be an asset.
• Excellent oral and written communications skills with the ability to communicate with alllevels of staff, stakeholders, and the public
• Ability to work in an efficient manner and be detail-oriented with a high level of accuracy.
• Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
• Adept at navigating and resolving conflict or difficult interactions.
• Ability to learn and apply new tools, methods, knowledge, and information.
• Ability to meet deadlines and timelines.
• Knowledge and experience interpreting municipal bylaws.
• Must possess intermediate computer skills with Microsoft 365 (Teams, Sharepoint, Word, Excel, and Outlook).
• Experience working with confidential information

Hours of work35 hours per week. Monday through Friday between the hours of 8:30 pm-4: 30 pm, some evening work may be required.

Pay/SalaryCUPE 973 Grade 6: $29.65 - $36.40

How to applyQualified applicants are invited to apply using our online application system by July 1, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.