front desk hotel clerk

Employment and Social Development Canada; Northeastern Manitoulin and the Islands; On-site; Full time

Job summary

Join a leading hotel in Northeastern Ontario as a guest services agent. This role involves registering guests, managing reservations, and ensuring customer satisfaction at every turn. Ideal candidates should have experience in the hospitality industry and a commitment to excellent service.

Benefits

Free parking available

On-site amenities

On-site housing options

Wellness program

Qualifications

• 1 year to less than 2 years experience in a hospitality role.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Perform clerical duties such as faxing and filing.

Skills

Customer Service

Problem Solving

Communication

Education

Secondary (high) school graduation certificate

Job description

You have successfully applied for this job through Job Bank!

You have successfully withdrawn your application for this job.

Job details

• Location Little Current , ON P0P 1K0
• Salary 17.50 hourly / 35 to 50 hours per week
• Terms of employment Term or contract Full time
• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• As per collective agreement

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Wellness program

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-07-22

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Manitoulin Hotel & Conference Centre

• Accommodation and food services
• 6job postings advertised
• Medium-sized business(between 5 and 100 employees)