Business Technology Operations Specialist

MMI Group Inc.; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

MMI Group Inc. in Winnipeg, MB is seeking a proactive Business Technology Operations Specialist to maintain day-to-day IT operations, ensure secure, reliable systems, and support business growth. You will manage Microsoft 365, user access, automation tools, and coordinate with vendors/MSP.

The role emphasizes process improvement, documentation, and strong customer service for internal stakeholders across departments and locations.

Qualifications

• College/university or equivalent experience in IT operations, systems administration or related field.
• Minimum 3 years in IT operations, Microsoft 365 administration, or related roles.
• Experience administering user accounts, permissions, software licensing, devices, and assets.

Responsibilities

• Provide first-line and intermediate tech support to employees.
• Troubleshoot hardware, software, M365, and workplace tech issues.
• Coordinate and manage tech support requests from intake to resolution.
• Collaborate with MSP to resolve complex issues.
• Maintain system documentation, procedures, and service records.
• Identify recurring issues and implement long-term solutions.
• Administer M365 environments: users, licenses, groups, permissions.
• Support onboarding, role changes, and offboarding from a tech perspective.
• Manage user access requests and permission changes.
• Support security awareness initiatives and incident response.
• Assist with technology implementations, migrations, and upgrades.

Skills

IT Operations

MS 365 Administration

User Access Management

End-User Support

MS SharePoint Online

Power Platform

Power Automate

Onboarding/Offboarding

Asset & Licensing

Vendor Coordination

Problem Solving

Documentation

Education

Post-secondary IT/Operations related

Tools

Microsoft 365

SharePoint Online

Power Platform

Power Automate

Job description

Position Title: Business Technology Operations Specialist

Department: Business Solutions

Employment Type: Permanent, Full-Time

Application Deadline: November 15, 2026

Purpose

Building trust through excellence.

Vision

Relentlessly advancing commercial real estate to provide remarkable experiences.

Culture

Stewardship and empowerment; integrity and fair play; remarkable experiences; mutual respect and authenticity; relationship-driven success; internal recognition and role clarity; fun!

About the Company

MMI Group is a full-service commercial real estate firm in Winnipeg, Manitoba, that provides solutions in brokerage, property management, and advisory services.

We are looking for a proactive and service-oriented Business Technology Operations Specialist to join our Business Solutions team. If you're someone who enjoys solving technology challenges, supporting people, improving business processes, and ensuring systems run smoothly behind the scenes, we'd like to hear from you.

Summary

The Business Technology Operations Specialist plays a key role in supporting MMI Group's day-to-day technology operations and business systems. Acting as the primary connection between employees, technology vendors, our Managed Service Provider (MSP), and internal stakeholders, this position helps ensure the organization's technology environment remains secure, efficient, and reliable.

The Business Technology Operations Specialist supports Microsoft 365 administration, user access management, technology operations, vendor coordination, process automation, cybersecurity activities, and business continuity initiatives. The successful candidate will help employees get the most from technology while identifying opportunities to improve service delivery, streamline processes, and support organizational growth.

The Business Technology Operations Specialist reports directly to the Vice President, Human Resources & Business Solutions.

Required Skills and Abilities

• Post-secondary education in Information Technology, Systems Administration, Business Operations, or a related field; equivalent practical experience will be considered.
• Minimum 3 years of experience in IT operations, Microsoft 365 administration, systems support, technology coordination, or a related role.
• Experience administering user accounts, permissions, software licensing, endpoint devices, and technology assets.
• Working knowledge of Microsoft 365, SharePoint Online, Power Platform, and Microsoft Power Automate.
• Experience supporting employee onboarding, role changes, and offboarding activities from a technology and access management perspective.
• Familiarity with Azure concepts, identity and access management, cybersecurity best practices, and security awareness programs.
• Understanding of networking fundamentals, backup and recovery processes, and business continuity principles.
• Experience coordinating with Managed Service Providers (MSPs), software vendors, and external technology partners.
• Ability to troubleshoot and resolve a wide range of hardware, software, Microsoft 365, and end-user technology issues.
• Experience maintaining technology inventories, software licensing records, vendor agreements, and asset lifecycle documentation.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
• Excellent organizational and time management skills with the ability to manage multiple priorities, deadlines, and competing demands.
• Strong customer service orientation with a commitment to providing responsive, professional support to internal stakeholders.
• Effective verbal and written communication skills, with the ability to communicate technical information to non-technical audiences.
• Ability to work independently while building collaborative relationships across departments and with external partners.
• High attention to detail and commitment to maintaining accurate records, documentation, and operational procedures.
• Experience identifying opportunities to improve processes, automate routine tasks, and increase operational efficiency.
• Experience supporting technology projects, system implementations, migrations, or organizational change initiatives is considered an asset.
• Experience working in a commercial real estate, professional services, or multi-site business environment is considered an asset.
• Demonstrated professionalism, sound judgment, adaptability, and a commitment to continuous improvement.

Duties and Responsibilities

Technology Operations & User Support

• Provide first-line and intermediate technology support to employees.
• Troubleshoot hardware, software, Microsoft 365, and workplace technology issues.
• Coordinate and manage technology support requests from intake through resolution.
• Work closely with our MSP to elevate and resolve more complex issues.
• Maintain system documentation, support procedures, and service records.
• Identify recurring issues and help implement long-term solutions.

Microsoft 365 Administration

• Administer Microsoft 365 environments, including user accounts, licenses, groups, and permissions.
• Support SharePoint Online, Teams, Outlook, and related Microsoft services.
• Assist with system maintenance, upgrades, and cloud-based technology initiatives.
• Support onboarding, role changes, and offboarding activities from a technology perspective.

Security & Access Management

• Manage user access requests and permission changes.
• Support periodic access reviews and compliance requirements.
• Coordinate operational cybersecurity activities with our MSP.
• Assist with security awareness initiatives and remediation activities.
• Support incident response, documentation, and follow-up activities.

Process Improvement & Automation

• Identify opportunities to eliminate manual work and improve efficiency.
• Develop and maintain workflows using Microsoft Power Automate, SharePoint Online, Forms, and other Microsoft 365 tools.
• Collaborate with business stakeholders to improve operational processes.
• Monitor and maintain existing automations and troubleshoot issues when needed.

Vendor & Asset Management

• Maintain records for laptops, software licenses, warranties, and other technology assets.
• Coordinate technology purchases, renewals, and vendor relationships.
• Monitor software licensing and identify cost optimization opportunities.
• Track technology inventory and equipment lifecycle planning.

Project & Business Support

• Assist with technology implementations, migrations, deployments, and upgrades.
• Support business continuity and disaster recovery planning activities.
• Coordinate project logistics including user provisioning, equipment, vendor communications, and readiness activities.
• Contribute to process documentation, operational procedures, and continuous improvement initiatives.

MMI Group is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, 2SLGBTQQIA, female-identifying, Francophone, immigrant, refugee, differently abled and other equity-seeking groups to apply and self-identify.

If accommodation is required during the hiring process, please inform us once selected for an interview.