Microsoft Platform Analyst - IT3 (AESES)

UM Careers; Winnipeg; Sur place; CAD 46 000 - 66 000; Plein temps

Résumé du poste

University of Manitoba is seeking a Microsoft Platform Analyst - IT3 (AESES) in Winnipeg. The role supports Information Services and Technology with a full-time schedule (35 hours/week) and competitive hourly pay.

Start date is November 30, 2026, with ongoing responsibilities in design, maintenance, and collaboration across IST teams. The position requires a Bachelor's degree or equivalent experience, at least three years of Windows/AD and server infrastructure experience, PowerShell, M365, and

Qualifications

• Bachelor's degree or college diploma in Computer Science or related field, or an equivalent combination of education and experience is required.
• Directly applicable industry certifications are an asset.
• Three years of Windows-based products and services experience (AD) and Windows Server operating systems (Windows 2019, 2022, 2025) in higher education or large business environments is required.
• Three years of compute experience in server infrastructure support and systems integration in a large-scale multi-site environment is required.
• Experience with PowerShell scripting is required.
• Experience with M365 configuration and administration is required.
• Experience with Exchange configuration and administration is required.
• Experience with VMware ESX / vSphere, vCenter, vMotion is an asset.
• Experience with Azure cloud infrastructure is an asset.
• Experience with VM tools and email hygiene solutions are assets.
• Experience with MFA technologies (Azure MFA) is an asset.
• Experience with RUM/ASR? (assessed) is an asset.

Responsabilités

• Contributes to the review of requirements/specifications and client requests for new or changed solutions.
• Creates estimates of effort for analysis, design, testing and implementation of solutions.
• Analyzes requests, evaluates alternatives, and provides recommendations within IST team structure.
• Develops and tests new or modified solutions that meet client specifications and performance requirements.
• Creates Test Scripts and Test Plans and maintains logs for new and revised systems.
• Assists with documentation related to analysis, design, development and systems.
• Assists with Transition to Operation documents and change management documentation.
• Prepares operational documentation and ensures adherence to IST standards.

Connaissances

Self-motivation

Problem-solving

Communication

Teamwork

Interpersonal relationships

Formation

Bachelor's degree in Computer Science or related field

Outils

PowerShell

M365 administration

Exchange administration

VMware ESX/vSphere

Azure cloud

F5 ADC

Vsan

Azure MFA

Project Management

ITIL foundations

Description du poste

Microsoft Platform Analyst - IT3 (AESES)

Microsoft Platform Analyst - IT3 (AESES)

Information Services and Technology

Job details

Microsoft Platform Analyst - IT3 (AESES)

Regular Continuing Full-Time (Budget Funded)

Full-time: Yes

Permanent: Yes

Work schedule: 35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

Salary: $33.08 to $47.72 per hour ($60,205.60 to $86,850.40 per annum)

Expected Start Date November 30, 2026

840 hours worked

For more information please contact: IST Human Resources - [e-mail]

Qualifications

MINIMUM FORMAL EDUCATION/TRAINING:

• A Bachelor's degree or college diploma in Computer Science or a related field, or an equivalent combination of education and experience is required.
• Directly applicable industry certifications are an asset.

EXPERIENCE:

• Three years of experience with Microsoft Windows-based products and services (AD), Windows Server operating systems (Windows 2019, 2022, 2025), and enterprise level Microsoft platform-based solutions in higher education or large business environments is required.
• Three years of computing experience in server infrastructure support and systems integration in a large-scale multi-site environment is required.
• Experience with shell scripting languages such as PowerShell is required.
• Experience with product installation and maintenance in a Windows Server environment is required.
• Experience with M365 configuration and administration is required.
• Experience with Exchange configuration and administration is required.
• Experience with Generative AI technology is an asset.
• Experience with VMware ESX / vSphere, vCenter, vMotion and other VMware tools is an asset.
• Experience with email hygiene solutions like Microsoft Advanced Threat Protection is an asset.
• Experience with multifactor authentication technologies such as Azure MFA including use on both desktop (windows, Mac and Linux) and mobile platforms (including iOS and Android) is an asset.
• Experience with application delivery controllers, i.e. F5 is an asset.
• Experience with Microsoft Azure cloud infrastructure or other public cloud infrastructure platforms is an asset.
• Experience with Vsan is an asset.
• Experience with Project Management methodologies is an asset.
• ITIL foundations is an asset.
• Satisfactory work record, including satisfactory attendance and punctuality, is required.
• An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES:

• Must be self-motivated and possess excellent problem-solving skills.
• Ability to communicate effectively, both verbally and in writing, with users of varying levels of technical expertise is required.
• Ability to diagnose and resolve hardware, software and system problems is required.
• Demonstrated workload organization and prioritization skills are required.
• Demonstrated teamwork/collaboration skills are required.
• Ability to develop strong interpersonal working relationships is required.

Key responsibilities

Design and Development

• Under the direction of senior Technology Services staff, contributes to the review of requirements/specifications and/or client requests for new solutions or changes to existing solutions.
• Under the direction of senior Technology Services staff, creates estimates of effort for the analysis, design, testing and implementation of solutions within scope of responsibility.
• Under the direction of senior Technology Services staff, analyzes requests, evaluates alternative solutions, and provides recommendations within IST team structure.
• Under the direction of senior Technology Services staff, develops and tests new and/or modified solutions, ensuring they meet the client specifications and performance requirements, and are delivered within effort estimates.
• Creates Test Scripts, Test Plans and maintains logs for new and revised systems.
• Under the direction of senior Technology Services staff, assists with documentation related to analysis, design, development and systems.
• Under the direction of senior Technology Services staff, assists with the creation of Transition to Operation documents, change requests, and change management documentation.
• Prepares required operational documentation, ensuring that the operational aspects of the solution adhere to IST standards, and distributes appropriately.
• Adheres to policy, IST guidelines, and team guidelines.

Maintenance and Support

• Diagnoses reported problems with systems. Escalates issues as appropriate.
• Identifies corrective actions required. Implements corrective measures for Priority 3 tickets. Priority 1 and 2 tickets are resolved under the direction of senior Technology Services staff. Evaluates and assesses the impact of scheduled patches/updates. Performs patches/updates.
• Provides administration support as required within scope of responsibility (such as installation, configuration, tuning, provisioning, de-provisioning, monitoring, etc.).
• Works proactively with the Incident Manager to resolve issues and restore system functionality on Priority 3 tickets. Assistance with Priority 1 and 2 tickets is directed by senior Technology Services staff.
• Adheres to IST processes (incident response, request fulfillment, change management, etc.) and ensures requests and incidents are resolved as per agreed upon SLA's.
• Communicates with clients and the Service Desk regarding the status of problem investigation and resolution.

Quality, Collaboration, and Leadership

• Participates in quality activities such as requirements, design, code, and testing reviews.
• Collects feedback from various sources regarding potential projects, process improvements and initiatives to improve service delivery and shares with senior Technology Services staff. Contributes to the development, modification and implementation of new or revised IST policies, procedures and standards.
• Participates with other IST Teams, vendors and clients during implementation of vendor-supplied systems and upgrades.
• Evaluates new products as requested.
• Develops and maintains positive working relationships with vendors; contacts Vendor as requested and escalates issues as necessary.

Self-Development

• Maintains and updates professional skills and knowledge, and integrates into the work environment new knowledge acquired through continuing education and professional development opportunities.
• Takes courses, seminars, or attends conferences, as needed and when available.
• Uses departmental resources such as books, CBT courses and test environments to self-learn as required.
• Continuing development in tools and processes is an important aspect of this position.

Health and Safety

• Completes all mandatory safety education sessions and re-certifications.
• Adheres to all workplace health and safety regulations, policies and safe work practices.
  

Other

• Performs other related duties as required or assigned.
• Participate in the on-call process as required.Provides on-site support to Bannatyne and Fort Garry Campuses and other satellite locations.
• Occasional overtime is required.

Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact [e-mail] or 204-474-7195. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.