Business Technology Analyst (Hybrid)

Tru Cooperative Bank; City of Langley; On-site; CAD 55,000 - 75,000; Full time

Job summary

Tru Cooperative Bank is seeking a Business Technology Analyst to deliver technical support and guidance for internal users across applications, databases, and enterprise systems. You will troubleshoot, install, and maintain IT assets, while ensuring adherence to policies and standards.

The role requires 3 years IT experience, a relevant diploma, and certifications such as MCSA within the first year. It may involve on-site travel to different bank locations and flexible hours as needed.

Qualifications

• College/Tech Diploma in Computer Science or Information Technology required
• MCSA or equivalent technical certification within first 12 months of employment required
• Bachelor’s degree preferred
• 3 years IT experience including service desk; healthcare/financial sector experience a plus
• Strong verbal and written communication skills; ability to explain technical concepts to non-technical users
• Proven analytical and problem-solving abilities with high technical aptitude
• Team player with positive attitude and customer-focused mindset
• Experience with Windows 11 and Active Directory
• Knowledge of Office 365, SharePoint Online, Teams, OneDrive, and Entra ID
• Demonstrates adherence to IT policies and risk ownership

Responsibilities

• Provide technical support to internal customers for applications, telecom, databases and enterprise computing systems
• Install, configure, and deploy client systems, workstations, and related software to department standards
• Maintain daily operational procedures to optimize hardware and software usage
• Develop and maintain IT process documentation; ensure regular updates
• Travel to Tru Cooperative Bank locations for on-site support and coverage when required

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Team player

IT service desk experience

Windows 11

Active Directory

Technical aptitude

Risk awareness

Education

College/Tech Diploma in CS/IT

Bachelor’s degree (preferred)

Tools

Office 365

Microsoft 365 Administration

SharePoint Online

Microsoft Teams

OneDrive for Business

Microsoft Entra ID (Azure ID)

Job description

We are currently seeking a Business Technology Analyst to join our team.

The Business Technology Analyst provides technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases, and related enterprise computing systems. This role supports the effective and continued operation of systems and applications, involving troubleshooting, desktop installs, maintenance, and software support.

Here’s what would be included as a part of your typical day

• Technical Support: Provides support to staff by troubleshooting, problem solving and escalating when appropriate. Maintains liaison with vendor contacts as well as branch technical representatives in the event of system failure or required escalation.
• Installation & Configuration : Carries out setup, maintenance and deployment of client systems, workstations, telecom equipment, printers and related software to department standards
• Operational Procedures Carries out daily operational routines to optimize hardware and software use. Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards
• Documentation: Develops, maintains, and documents installation and configuration of IT processes and procedures. Ensures documentation is reviewed on a regular basis and updated as required.
• Team Support : Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards. This role maybe required to work non-standard or additional hour, including on-call and available to travel to various Tru Cooperative Bank business locations, when required.

Required Skills, Experience & Qualifications

• College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
• Other Certifications, Designations or Licenses - Obtain technical certification (i.e. MCSA) within first of employment required
• Bachelor’s degree preferred
• 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
• Effective verbal and written communication skills
• Analytical and logical thinking / problem solving with high technical aptitude
• Good team player with a positive attitude
• Background in Windows 11 and Microsoft Active Directory
• Solid knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on technical service in a call center or help desk environment
• Familiar with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.