Business Systems Support Specialist

York Region (The Regional Municipality of York); Newmarket; Hybrid; Full time

Job summary

An established industry player is seeking a Business Systems Support Specialist to enhance their environmental services systems. This role involves implementing new technologies, supporting existing systems, and ensuring optimal performance across various applications. You will lead project teams, collaborate with stakeholders, and provide essential systems expertise. The position offers hybrid work opportunities, allowing for a balanced work-life dynamic. If you are passionate about technology and eager to make a significant impact in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• 5+ years of hands-on experience in IT and telecommunications systems.
• Community College Diploma in IT or equivalent experience required.

Responsibilities

• Implement and support business-related systems for environmental services.
• Monitor system performance and ensure compliance with industry standards.

Skills

IT Systems Support

Database Development

DevOps

Systems Analysis

Project Management

Education

Community College Diploma in Information Technology

Computer Science Degree

Tools

SQL

Software Development Tools

Performance Monitoring Tools

Job description

Business Systems Support Specialist - (5431)

Job Title: Business Systems Support Specialist

Status: Permanent Full-Time

Type of Position: Replacement

Salary Grade: $60.35 - $65.61

Department: York Region -> Public Works -> Digital & Process Transformation

Location: 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA
Hybrid work opportunities may apply.

ABOUT THE ROLE
Reporting to the Program Manager, Systems and Support with the Digital Environmental team, the specialist is responsible for the implementation of new systems, support and maintenance of existing systems, and overall day-to-day performance of the environmental services business-related systems. Responsibilities include performance tuning of developed systems and supporting the integration of those systems with other applications. The role involves leading project teams, consulting with stakeholders, recommending and developing solution alternatives, and collaborating with multiple cross-functional teams within IT and the business.

WHAT YOU'LL BE DOING

• Researching new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing, and making recommendations to management.
• Coordinating specific assigned systems development and implementation activities, including preparation of user requirements, definition, and systems analysis.
• Monitoring system performance on all department business systems and ensuring all systems are working at an acceptable industry standard.
• Providing guidance and advice to other department business systems staff as required.
• Liaising with internal staff, providing systems expertise and support to ensure consistent and effective systems performance.
• Liaising with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, and new product initiatives.
• Overseeing collection of field data from various locations and facilities within the Department infrastructure.
• Assisting business users and technical consultants with the development of complex database queries, reports, and dashboards.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Information Technology, Computer Science, or an equivalent combination of education and experience.
• Minimum five (5) years of demonstrated hands-on experience deploying and supporting IT and telecommunications systems.
• Experience with relational database development, database queries, stored procedures, and data modeling.
• Expertise in software support, development, and implementation in a DevOps environment.
• Demonstrated knowledge of systems development life cycle processes using databases and programming languages.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve.