SUPPORT ASSISTANT A

City of Toronto; Toronto; On-site; Full time

Job summary

Join a leading city organization as a Support Assistant A, where you will manage administrative operations and support vital housing programs. This full-time role involves data management, budgeting, and stakeholder engagement to enhance housing stability services for vulnerable communities. You will work closely with a dedicated team to ensure effective service delivery and contribute to the development of efficient administrative procedures.

Qualifications

• Extensive office administration experience in a team environment.
• Experience with data management, budgeting, and accounting principles.

Responsibilities

• Manage and coordinate administrative operations supporting program activities.
• Ensure service delivery standards and implement improvements.
• Prepare data analyses and contribute to forecasting and budgeting.

Skills

Office Administration

Data Management

Communication

Problem-Solving

Tools

Microsoft Office Suite

SAP

Job description

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Job ID: 51224
Job Category: Administrative
Division & Section: Housing Secretariat, Housing Stability Services
Work Location: 1530 Markham Road, Scarborough (in-person)
Job Type & Duration: Full-time, Permanent
Hourly Rate: $38.58 - $42.26
Shift: Monday to Friday, 35 hours/week
Affiliation: L79 Full-time
Positions: 1
Posting Period: 14-May-2025 to 02-Jun-2025

Are you motivated to contribute to housing security for vulnerable Torontonians? Join our Housing Secretariat's EPIC program, which aims to prevent homelessness by assisting households facing eviction.

The Support Assistant A will manage and coordinate administrative operations, supporting program activities such as data collection, analysis, reporting, accounting, policy development, stakeholder engagement, and program evaluation.

Major Responsibilities

1. Perform specialized administrative tasks including documentation, investigation, research, review, reconciliation, and process coordination.
2. Assist with operational programs and functions.
3. Ensure service delivery standards, review processes for accuracy, and implement improvements.
4. Manage document preparation and processing in accordance with policies and legislation.
5. Review and prepare reports on accounting functions, reconcile accounts, and manage petty cash and Pcard expenditures.
6. Administer and generate documents, summaries, and reports.
7. Develop efficient administrative procedures and systems.
8. Prepare data analyses and contribute to forecasting and budgeting.
9. Provide guidance and training to staff.
10. Operate computers and software packages.
11. Prepare presentations and communicate with various stakeholders.
12. Organize and store documents digitally and physically.
13. Coordinate meetings, events, and minutes.

Key Qualifications

• Extensive office administration experience in a team environment.
• Experience with data management, budgeting, and accounting principles, including accounts payable and reconciliation.
• Proficiency in Microsoft Office Suite and Outlook.
• Experience with financial systems like SAP.
• Ability to develop and implement administrative procedures.

Additional Requirements

• Strong organizational and time management skills.
• Effective communication skills, both verbal and written.
• Problem-solving and efficiency improvement skills.
• Ability to meet deadlines and handle confidential information.
• Understanding of housing and homelessness issues.
• Customer service skills.
• Knowledge of City policies and procedures related to finance.

Note: City of Toronto employees must apply through the internal job portal. The City is committed to equity, diversity, and inclusion, and provides accommodations during the recruitment process.