Business Systems Specialist: Workflow & Process Optimizer

Saskatchewan Workers' Compensation Board; Regina; On-site; CAD 49,000 - 60,000; Full time

Job summary

The Saskatchewan Workers' Compensation Board is seeking a Business Systems Specialist for its Regina head office. This business-embedded role bridges policy, operations and enabling technology to optimize how enterprise systems support digital intake, guided workflows, and performance reporting.

Responsibilities include configuring systems to reflect operational practices, analyzing processes for efficiency, and supporting testing, training materials, and audit-ready documentation.

Qualifications

• Experience in a customer-facing or service delivery environment applying legislation, policy and business rules.
• Knowledge of business processes, workflows and system-supported practices.
• Experience gathering, analyzing and documenting business requirements and processes.
• Experience supporting system changes through testing and UAT.
• Ability to identify process issues and collaborate with business and technical partners.

Responsibilities

• Configure systems to reflect approved operational practices and evolving business rules.
• Analyze processes to improve efficiency, service quality and consistency.
• Ensure changes minimize disruption to frontline staff and service delivery.
• Support system releases through documenting requirements, testing, and implementation support.
• Assist with reporting and data analysis to support decisions.

Skills

Communication

Requirements gathering

Documentation

Analytical thinking

Problem solving

Education

Diploma in Business/Information Systems

Certificate in Business/Information Systems

Tools

Jira

HP ALM

Job description

The Saskatchewan Workers' Compensation Board is seeking a Business Systems Specialist for its Regina head office. This business-embedded role bridges policy, operations and enabling technology to optimize how enterprise systems support digital intake, guided workflows, and performance reporting.

Responsibilities include configuring systems to reflect operational practices, analyzing processes for efficiency, and supporting testing, training materials, and audit-ready documentation.