Business Systems Specialist

Saskatchewan Workers' Compensation Board; Regina; On-site; CAD 49,000 - 60,000; Full time

Job summary

The Saskatchewan Workers' Compensation Board is seeking a Business Systems Specialist for its Regina head office. This business-embedded role bridges policy, operations and enabling technology to optimize how enterprise systems support digital intake, guided workflows, and performance reporting.

Responsibilities include configuring systems to reflect operational practices, analyzing processes for efficiency, and supporting testing, training materials, and audit-ready documentation.

Qualifications

• Experience in a customer-facing or service delivery environment applying legislation, policy and business rules.
• Knowledge of business processes, workflows and system-supported practices.
• Experience gathering, analyzing and documenting business requirements and processes.
• Experience supporting system changes through testing and UAT.
• Ability to identify process issues and collaborate with business and technical partners.

Responsibilities

• Configure systems to reflect approved operational practices and evolving business rules.
• Analyze processes to improve efficiency, service quality and consistency.
• Ensure changes minimize disruption to frontline staff and service delivery.
• Support system releases through documenting requirements, testing, and implementation support.
• Assist with reporting and data analysis to support decisions.

Skills

Communication

Requirements gathering

Documentation

Analytical thinking

Problem solving

Education

Diploma in Business/Information Systems

Certificate in Business/Information Systems

Tools

Jira

HP ALM

Job description

Temporary Appointment until October 29, 2027

Regina Head Office

Job Summary:

The Business Systems Specialist (BSS) is a business-embedded role that enables efficient, consistent, and high-quality service delivery across the Prevention and Employer Services portfolio.

Working at the intersection of policy, operations and enabling technology, the BSS ensures that business processes, rules and service models are effectively supported by enterprise systems. The role acts as a bridge between the business and information technology, translating operational needs into practical system configuration and process improvements, while ensuring alignment with organizational standards, privacy and regulatory requirements.

Rather than designing or building technology solutions, the BSS focuses on optimizing how systems are used – supporting digital intake, guided workflows, knowledge tools, reporting and performance measures that directly impact customer outcomes.

Duties & Responsibilities:

• Support the evolution of business rules, workflows and service models by ensuring systems are configured to reflect approved operational practices.
• Analyze business processes to identify opportunities to improve efficiency, service quality and consistency using existing system capabilities.
• Ensure operational changes are implemented in a way that minimizes disruption to frontline staff and service delivery.
• Support system releases, upgrades and enhancements through the documentation of business requirements, defect test execution, process standard work development and implementation support.
• Support reporting and measurement of business processes - perform simple queries to extract data for analysis, ensuring support for business decisions with accurate data.
• Collaborate with IT to document iSupport tickets and maintain system changes, data standards, and procedures to ensure consistency and compliance across all platforms.
• Serve as the first line of contact to assist business operations with knowledge transfer, workarounds and adjustments to process standard work; coordinating with IT when deeper technical expertise is required.
• Execute test cases, provide feedback, validate usability, and confirm functionality.
• Act as the primary testers of the system and provide feedback.
• Report bugs, usability issues, or process misalignments identified during testing.
• Act as a business subject matter expert when working with IT, clearly articulating business needs, priorities and impacts.
• Collaborate with IT partners during system releases, upgrades and enhancements by supporting requirement clarification, business validation and user acceptance activities.
• Escalate issues that require deeper technical expertise while remaining accountable for business outcomes.
• Maintain clear documentation of business rules, procedures and standards to support transparency and audit readiness.
• Develop and maintain standard work, job aids and reference materials to promote consistent system use across teams.

Qualifications

Diploma in Business, Information Systems, or related discipline from an accredited post-secondary education institution.

A minimum of three (3) years’ experience successfully demonstrating the following skill set:

• Experience in a customer-facing or service delivery environment requiring the interpretation and application of legislation, policy, procedures and business rules.
• Knowledge of business processes, workflows, and system supported operational practices.
• Experience gathering, analyzing, and documenting business requirements, procedures, standard work and process improvements.
• Experience supporting system changes through testing, user acceptance activities and implementation support.
• Ability to identify process issues, workflow gaps, data quality concerns and system usability issues, and work with business and technical partners to resolve them.
• Experience using operational data, reports, and basic data analysis to support decision making and continuous improvement.
• Strong communication skills with the ability to translate business needs and impacts for technical and non-technical audiences.
• Experience developing job aids, training materials, and processing documentation to support consistent practices and system use.
• Strong analytical, organizational, problem-solving and documentation skills with a high degree of accuracy and attention to detail.
• Familiarity with workflow management, ticketing, or testing tools (e.g. Jira, HP ALM).

OR

One year Certificate in Business, Information Systems or related discipline.

A minimum of four (4) years’ experience successfully demonstrating the following skill set:

• Experience in a customer-facing or service delivery environment requiring the interpretation and application of legislation, policy, procedures and business rules.
• Knowledge of business processes, workflows, and system supported operational practices.
• Experience gathering, analyzing and documenting business requirements, procedures, standard work, and process improvements.
• Experience supporting system changes through testing, user acceptance activities and implementation support.
• Ability to identify process issues, workflow gaps, data quality concerns and system usability issues, and work with business and technical partners to resolve them.
• Experience using operational data, reports and basic data analysis to support decision making and continuous improvement.
• Strong communication skills with the ability to translate business needs and impacts for technical and non-technical audiences
• Experience developing job aids, training materials and processing documentation to support consistent practices and system use
• Strong analytical, organizational, problem-solving and documentation skills with a high degree of accuracy and attention to detail
• Familiarity with workflow management, ticketing or testing tools (e.g. Jira, HP ALM)

Pay Group 6 (starting at $54,639.00 per year)

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.