Business Systems Engineer (Onsite)

Norland; Burnaby; On-site; CAD 91,000 - 125,000; Full time

Benefits offered by this job

Extended health & dental

RRSP matching

Paid time off

Job summary

Norland is seeking a Business Systems Engineer in Burnaby, BC to maintain and support enterprise applications including ERP, CRM, HRIS, and payroll systems. You will work with IT, vendors, and business units to ensure reliability, data integrity, and end-to-end performance.

The role blends DevOps practices with configuration management, testing, and release coordination. A 5–10 year background in enterprise environments and strong Microsoft365/low-code skills are key assets for success.

Qualifications

• 5–10 years of experience in DevOps, application support and enterprise environments.
• Experience with ERP/CRM/HRIS/payroll systems (Infor, MS Dynamics, Salesforce, Workday, Oracle, SAP, Dayforce, etc.).
• Strong facilitation, presentation, and business requirements skills.
• Industry exposure in construction, infrastructure, utilities, transportation, or engineering is a plus.

Responsibilities

• Provide application support and maintenance for ERP, CRM, HRIS, payroll, and related systems.
• Coordinate incidents across servers, DBs, integrations, and user environments.
• Perform system configuration, testing, and release management activities.
• Develop APIs and support DevOps deployments and modernization initiatives.
• Create technical docs and user guides; train users.

Skills

ERP/CRM/HRIS support

DevOps & CI/CD

Process mapping LEAN

Low-code development

Microsoft 365 Super-User

Strong communication

Education

Bachelor's degree in computer science, IT or related

Tools

Azure DevOps

Visual Studio

Power Apps

Power Automate

SQL

Python

Job description

Passionate about technology and ready for new challenges? Join Norland and grow with us as a Business Systems Engineer!

Norland Limited consists of multiple specialized businesses working together as one team towards common goals. We have the unique ability to deliver complex, multi-faceted public and private sector projects within a single contract. Our businesses have delivered work Built to Last for over 80 years!

We are seeking a Business Systems Engineer to join our Information Technology team in Burnaby, BC. This role is responsible for maintaining, configuring, and supporting a portfolio of enterprise applications, including ERP, CRM, Payroll, HRIS, and other mission‑critical systems.

This role combines DevOps operational expertise with application support, configuration management, and software testing practices. Working closely with business units, system owners, infrastructure teams, and vendors, the Business Systems Engineer will help ensure system reliability, data integrity, and optimal end‑to‑end application performance across the organization.

Duties & Responsibilities

Application Support & System Administration

• Provide support and troubleshooting for ERP, CRM, HRIS, payroll, and other enterprise applications, including issue resolution, upgrades, patches, configurations, and ongoing system maintenance.
• Manage incidents and support activities across servers, databases, integrations, and user environments to ensure reliable application performance.
• Database management across the various applications.

Business Analysis & Process Mapping

• Requirements gathering and documentation, creating use‑cases, defining acceptance criteria.
• Gap analysis, impact analysis, and root‑cause analysis.
• Process mapping including experience using LEAN methodologies, Value‑Stream and Stakeholder Persona Journey.
• Ability to translate business requirements into technical specification documents.
• Strong financial and business analysis.

System Configuration, Testing & Quality Assurance

• Create test plans, test scripts and automated testing.
• Undertake quality assurance activities associated with release management including coordination.
• Maintain application configurations, support release management activities, and ensure data integrity, system stability, and quality assurance for enhancements, integrations, and updates.

DevOps & Technology Projects

• Support DevOps practices, CI/CD pipelines, deployments, system upgrades, vendor implementations, and technology modernization initiatives.
• Support low‑code automation and script development.
• Design, build and automate using Microsoft Azure DevOps, Microsoft Visual Studio (C#/.NET) and other DevOps platforms.
• Develop and maintain APIs.

Documentation & User Support

• Create technical documentation, user guides, process maps, and troubleshooting resources while providing user training and communicating system changes effectively to both technical and non‑technical audiences.

Qualifications & Skills

• Bachelor's degree in computer science, Information Technology, Software Engineering, or a related discipline.
• 5‑10 years of experience in DevOps, application support, systems engineering, or enterprise environments with a strong focus on application reliability, automation, and database management.
• Experience supporting ERP, CRM, HRIS, and payroll systems, with exposure to platforms such as Infor, Microsoft Dynamics, Salesforce, Workday, Oracle, Dayforce, SAP, or similar solutions.
• Experience with enterprise application lifecycle management, software integrations, testing frameworks, quality assurance practices.
• Experience with DevOps & CI/CD.
• Experience with Process Mapping and LEAN Methodologies including Value‑Stream Mapping, Journey‑Mapping, Process Workflow, Process optimization, Six Sigma, Process Modeling.
• Experience/certification in Business requirements with strong facilitation and presentation skills.
• Strong expertise as a Microsoft 365 Super‑User with PowerPoint, Word, Excel, Forms, Sharepoint, Teams, Power Apps, Power Automate.
• Experience with Process Mining and RPA (process automation).
• Low‑code development experience esp. with Microsoft Visual Studio and other low‑code applications.
• Industry experience within construction, infrastructure, utilities, transportation, or engineering environments is considered an asset.
• Strong analytical, problem‑solving, and communication skills, with the ability to translate complex technical concepts for non‑technical audiences.
• Demonstrated ownership, accountability, adaptability, and the ability to prioritize and self‑manage work in a fast‑paced environment.
• Professional certifications such as LEAN, Six Sigma, Design Thinking, PMP, CBAP/CCBA (IIBA), Python, Microsoft Azure Developer, PL‑900 MS Power Platform Fundamentals, PL‑400 Microsoft Platform Developer Associate, Visual Studio.

Compensation & Benefits

The role is a permanent, full‑time position with a typical starting salary range of $91,000 to $125,000 per annum. Variations in final salary are determined by additional factors such as the candidate's qualifications, relevant years of experience, geographic location, and prevailing market conditions for the specific role. Norland offers a comprehensive total rewards package that includes a competitive base salary, extended health and dental plans with premiums fully paid by the company, paid time off and RRSP matching. We are committed to your professional development with ample opportunities for growth, skill enhancement, and career advancement.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace that values diversity and promotes equity. We encourage applications from all qualified individuals, including those from underrepresented groups.