Business Systems Analyst – Salesforce

American Iron & Metal (AIM); Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + benefits

Group insurance and RRSP

On-site gym

Two on-site cafeterias

Dynamic, rewarding environment

Job summary

American Iron & Metal (AIM) is seeking a Business Systems Analyst – Salesforce to bridge business needs with Salesforce-based solutions. This contract role focuses on requirements analysis, process modeling, and lifecycle management across integrations and QA.

The BSA will document BRDs/FRDs, collaborate with stakeholders and developers, and help drive improvements. Bilingual French/English required; Montreal area preferred.

Qualifications

• Minimum of 5 years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Bilingual proficiency in French and English, both written and spoken.

Responsibilities

• Gather, analyze, and document business needs and system requirements with stakeholders.
• Translate requirements into functional/non-functional specs and criteria.
• Model current and target processes using BPMN/Visio.
• Create BRDs, FRDs, User Stories, Use Cases, RTMs and related docs.
• Collaborate with architects, developers to design scalable solutions.
• Manage roadmaps and identify continuous improvement opportunities.
• Coordinate application lifecycle: maintenance, upgrades, security, performance.
• Support QA with test plans, UAT, and defect management.
• Assist integrations: data mapping, validation, quality.
• Provide Level 3 support and coordinate escalations with vendors.

Skills

Salesforce

Confluence

Azure DevOps

Visio

Microsoft Office

SQL

BI reporting

Agile

Scrum

Waterfall

Tools

Visio

SharePoint

Job description

Company Description

Be part of AIM's growing success.

American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the past eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Join the AIM team, a growing team that, over the years, has transformed into a multifaceted company with business divisions that include metal recycling, construction waste recycling, weldment fabrication, demolition and dismantling, and auto recycling. We pride ourselves on doing good for the environment to help create a greener, more sustainable future for everyone.

It's simple: we do it right. We strive for excellence.

Job Description

The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional requirements, and supports the implementation, maintenance, and continuous improvement of the organization’s business systems.

This is a temporary 12-month position with the possibility of becoming permanent afterwards.

Responsibilities

• Gather, analyze, and document business needs and system requirements with stakeholders.
• Translate business needs into functional and non-functional requirements and define measurable success criteria.
• Analyze and optimize “as-is” / “to-be” processes and model them using BPMN, Visio, or similar tools.
• Create and maintain business analysis documentation, including BRDs, FRDs, User Stories, Use Cases, RTMs, Fit-Gap and impact analyses, CAB requests, and workshop documentation.
• Collaborate with stakeholders, solution architects, and developers to design scalable solutions aligned with business objectives.
• Manage product and solution roadmaps and identify continuous improvement opportunities.
• Coordinate the application lifecycle, including maintenance, upgrades, vendors, security, performance, and enhancements.
• Facilitate workshops, meetings, and decision-making committees while promoting cross-functional collaboration.
• Support quality assurance activities, including test plans and cases, UAT, requirements validation, and defect management.
• Contribute to system integrations, including interface design, data mapping and validation, and data quality and integrity.
• Support change management activities, including impact assessments, change readiness, training, and knowledge transfer.
• Provide Level 3 application support and coordinate Level 4 escalations with vendors and development teams.
• Monitor solution performance, recommend improvements, and contribute to governance and long-term value creation.

Qualifications

To join our team:

• Minimum of 5 years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Bilingual proficiency in French and English, both written and spoken.

Skills and Tools

• Good knowledge of Salesforce.
• Requirements management and collaboration: Confluence, Azure DevOps.
• Process modeling and mapping: Microsoft Visio.
• Documentation: Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
• Data tools: Basic knowledge of SQL and Business Intelligence (BI) reporting tools is an asset.
• Methodologies: Agile, Scrum, and Waterfall.

Additional Information

Ce que nous offrons !

• Salaire compétitif + autres avantages;
• Programme d'assurance collective et de REER;
• Événements à l'échelle de l'entreprise tout au long de l'année (barbecue, fête de Noël, etc.);
• Salle de sport gratuite sur place;
• Deux cafétérias sur place (programme de repas subventionnés disponible);
• Environnement de travail dynamique et gratifiant - travaillez sur des projets à fort impact et significatifs tout en vous amusant !