Business Systems Analyst – Salesforce

American-Iron-; Montreal (administrative region); On-site; CAD 85,000 - 115,000; Full time

Job summary

American Iron & Metal Company (AIM) in Montreal seeks a Business Systems Analyst (Salesforce) to bridge business needs with technical solutions. This temporary 12-month role supports requirements, process modeling, and lifecycle management of business systems, with collaboration across stakeholders and vendors.

The ideal candidate will have 5+ years as a BA/BSA, be bilingual in French and English, and be proficient in Salesforce and related tooling to drive continuous improvement.

Qualifications

• Minimum 5 years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.

Responsibilities

• Gather, analyze, and document business needs and system requirements with stakeholders.
• Translate business needs into functional and non-functional requirements and define measurable success criteria.
• Model and optimize 'as-is' / 'to-be' processes using BPMN, Visio, or similar tools.
• Create and maintain BA documentation (BRDs, FRDs, User Stories, Use Cases, RTMs, Fit-Gap).
• Collaborate with stakeholders, solution architects, and developers to design scalable solutions.

Skills

Bilingual (FR/EN)

BA/BSA experience

Analytical thinking

Agile/Scrum/Waterfall

Tools

Salesforce

Confluence

Azure DevOps

Visio

Microsoft Office

SharePoint

SQL

BI tools

Job description

American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the past eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Join the AIM team, a growing team that, over the years, has transformed into a multifaceted company with business divisions that include metal recycling, construction waste recycling, weldment fabrication, demolition and dismantling, and auto recycling. We pride ourselves on doing good for the environment to help create a greener, more sustainable future for everyone.

It's simple: we do it right. We strive for excellence.

Job Description

The Business Systems Analyst (BSA) - Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional requirements, and supports the implementation, maintenance, and continuous improvement of the organization’s business systems.

This is a temporary 12-month position with the possibility of becoming permanent afterwards.

Responsibilities:

• Gather, analyze, and document business needs and system requirements with stakeholders.
• Translate business needs into functional and non-functional requirements and define measurable success criteria.
• Analyze and optimize "as-is" / "to-be" processes and model them using BPMN, Visio, or similar tools.
• Create and maintain business analysis documentation, including BRDs, FRDs, User Stories, Use Cases, RTMs, Fit-Gap and impact analyses, CAB requests, and workshop documentation.
• Collaborate with stakeholders, solution architects, and developers to design scalable solutions aligned with business objectives.
• Manage product and solution roadmaps and identify continuous improvement opportunities.
• Coordinate the application lifecycle, including maintenance, upgrades, vendors, security, performance, and enhancements.
• Facilitate workshops, meetings, and decision-making committees while promoting cross-functional collaboration.
• Support quality assurance activities, including test plans and cases, UAT, requirements validation, and defect management.
• Contribute to system integrations, including interface design, data mapping and validation, and data quality and integrity.
• Support change management activities, including impact assessments, change readiness, training, and knowledge transfer.
• Provide Level 3 application support and coordinate Level 4 escalations with vendors and development teams.
• Monitor solution performance, recommend improvements, and contribute to governance and long-term value creation.

Qualifications

To join our team:

• Minimum of 5 years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Bilingual proficiency in French and English, both written and spoken.

Skills and Tools:

• Good knowledge of Salesforce.
• Requirements management and collaboration: Confluence, Azure DevOps.
• Process modeling and mapping: Microsoft Visio.
• Documentation: Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
• Data tools: Basic knowledge of SQL and Business Intelligence (BI) reporting tools is an asset.
• Methodologies: Agile, Scrum, and Waterfall.