Business Systems Analyst

TEKsystems; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading provider of business and technology services is hiring a Business Systems Analyst in Toronto. This hybrid role supports business applications and requires strong analytical skills, compliance knowledge, and effective communication. Candidates should have a degree in Technology and 1-3 years of experience in the financial services sector.

Qualifications

• 1–3 years of experience in business systems analysis, application support, or related roles in financial services.
• Strong process mapping and analytical skills.
• Understanding of financial institutions and regulatory reporting.

Responsibilities

• Provide application support and manage performance issues.
• Gather and document business and IT requirements.
• Monitor and resolve application issues.

Skills

Business analysis

Gathering requirements

Analytical skills

Stakeholder management

Communication

Education

Bachelor’s degree or equivalent experience in Technology or related discipline

Tools

SQL

Microsoft Office Suite

Power BI

Job description

Job Title : Analyst, Business Systems Analyst

Department : IT

Reports To : Associate, IT Project Management

Date : March 2025

Overview

The Analyst, Business Systems Analyst plays a key role in supporting and enhancing business applications, acting as a subject matter expert throughout the project lifecycle. This includes application performance management, issue resolution, change implementation, and requirements gathering. The role also involves collaborating with stakeholders to ensure alignment with business goals, regulatory compliance, and effective communication.

This position requires a strong understanding of financial services operations, including compliance, front-office transaction processing, treasury management, and back-office processes.

Key Responsibilities

• Application Support & Project Management
• Provide application support and manage performance issues.
• Act as a liaison between business units and technology teams.
• Participate in working groups, analyze change requirements, and communicate updates to stakeholders.
• Collaborate with the NY division and manage vendor relationships for supported applications.
• Own and resolve escalations, including root cause analysis and preventive measures.
• Business Analysis (60–70%)
• Gather and document business and IT requirements.
• Support system development lifecycle activities including testing, implementation, training, and documentation.
• Design and create reports and queries using SQL, Power BI, or other BI tools.
• Assist in developing EUC tools based on business and regulatory needs.
• Conduct process mapping and data analysis to support decision-making.
• Issue Management (30%)
• Monitor and resolve application issues.
• Provide user support and training.
• Identify and implement technology modifications to meet evolving business needs.

Compliance

• Ensure adherence to all internal policies and regulatory requirements, including Anti-Money Laundering (AML) policies.
• Complete all mandatory training on time.

Must Have

• Bachelor’s degree or equivalent experience (preferably in Technology or related discipline).
• 1–3 years of experience in business systems analysis, application support, or related roles in banking / financial services.
• Hands-on experience with SQL and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio).
• Strong process mapping and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage competing priorities and meet tight deadlines.
• Self-motivated, detail-oriented, and proactive problem-solver.
• Understanding of financial institutions and regulatory reporting (e.g., DTCC, EFT Reporting).

Nice to Have

• Experience with DTCC (Derivatives Reporting), FINTRAC EFT Reporting, and Document Management Systems.
• Familiarity with SAS and governance-related application support.
• Experience with Power BI or other business intelligence tools.
• Ability to create mapping documents and EUC tools.
• Exposure to compliance, treasury, and back-office banking operations.
• Knowledge of cross-border collaboration, especially with U.S. divisions.

Skills

Business analysis, Gathering requirements, Business requirements, application

Business analysis, Gathering requirements, Business requirements, application

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $75,000 - $95,000 per year.

Workplace Type

This is a hybrid position in Toronto, ON.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.