Business Systems Analyst

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Systems Analyst to join their Core Protection Technology team. In this role, you will engage in business-as-usual activities and contribute to enhancements that ensure smooth project implementation. Collaborating with diverse teams, you will document requirements, facilitate discussions, and develop innovative solutions that enhance the client experience. This position offers the opportunity to thrive in a supportive environment that values teamwork and accountability, making a meaningful impact on the organization and its clients.

Qualifications

• 2-3+ years as a Business Systems Analyst with experience in user stories.
• Proficient in MS Visio, JIRA, and Confluence.

Responsibilities

• Collaborate with business partners to gather requirements and design solutions.
• Support project implementation as a subject matter expert.

Skills

Business Systems Analysis

User Story Writing

JIRA

Confluence

MS Visio

Excel

Case Management Systems

Tools

ServiceNow

Job description

time left to apply End Date: May 16, 2025 (4 days left to apply)

job requisition id 2510194

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining the Core Protection Technology team. As the Business System Analyst, you’ll be responsible for supporting the Fusion Operational Team. You will engage in BAU activities and contribute to future enhancements, ensuring smooth and phased implementation. In this role, you’ll work with business and other technical teams to document solution/business requirements, facilitate discussions and support end to end project implementation. Teamwork is key to your success. You’ll also support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll collaborate with a diverse team to create and implement flexible, innovative solutions that deliver a best-in-class client experience.

At CIBC, we enable an optimal work environment for you to thrive. Details on your work arrangement (on-site and remote) will be discussed during your interview.

How you'll succeed

1. Understanding and Documenting Requirements - Collaborate with business partners to gather complex requirements and facilitate solution design discussions. Build strong relationships, lead discussions, listen actively, and ask the right questions to ensure solutions meet needs.
2. Solution Design - Develop client-focused solutions that align with business requirements. Prepare and validate solution design documents covering scope, requirements, and quality assurance.
3. Leading and Mentoring – Support project implementation as a subject matter expert and guide a diverse team. Maintain a collaborative environment and assist team members in resolving organizational, operational, and process issues.

Who you are

• Experience: 2-3+ years as a Business Systems Analyst, with skills in writing user stories, creating/updating Use Cases, etc. Proficient with MS Visio, Excel, JIRA, Confluence, and experience with Case Management Systems like ServiceNow. Highly organized, capable of managing multiple initiatives.
• Client-focused: Prioritize client needs, engage purposefully, and go the extra mile.
• Data interpretation: Enjoy investigating complex problems and making data meaningful. Confident in communicating detailed information effectively.
• Collaborative spirit: Believe in the power of teamwork and inclusive collaboration to achieve shared goals.
• Influence: Build relationships and networks to inspire outcomes and be heard.
• Values: Live CIBC’s core values of trust, teamwork, and accountability, bringing your authentic self to work.

What you need to know

• CIBC is committed to diversity and inclusion. If you need accommodations, contact [e-mail].
• You must be legally eligible to work and have any necessary permits.
• You may be asked to complete assessments or skills tests during the application process.

Job Location

Toronto-81 Bay, 15th Floor