Business Systems Analyst

LanceSoft Inc; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading company in Toronto is seeking a Technical Lead with strong Salesforce experience to drive a significant digitization project for wholesale banking. The ideal candidate should have over 10 years of experience as a Business Systems Analyst, with a proven track record in technical leadership and integration solutions. This role involves close collaboration with business stakeholders and addresses complex challenges in the implementation of effective solutions.

Qualifications

• 10+ years of experience as a Business Systems Analyst.
• 3+ years as a technical lead.
• 2+ years of recent experience with Salesforce CRM.

Responsibilities

• Understand business needs and conduct gap analysis.
• Be involved in the full project lifecycle and produce specifications.
• Design test sets and automate testing.

Skills

Salesforce CRM

SQL

Technical leadership

Integration expertise

Communication

Education

Bachelor's degree in computer science or related field

Salesforce Certification

Job description

Description:

• Business group: The CRM Global Technology Applications team supporting Global Banking & Markets Wholesale clients.
• Project: We are embarking on a Salesforce project to digitize and integrate systems along the Client Lifecycle for wholesale banking. You will be responsible for working with consultants and business stakeholders to design and build the workflow and system integrations required. You will remove barriers throughout the project enabling the development and deployment of quality solutions that meet these requirements

Responsibilities:

• Work closely with end users, and business teams to understand business needs, conduct gap analysis and requirements assessments as needed
• Partner with Architecture on understanding the design and integration
• Create impact analysis document, User stories, Design workflows for implementation
• Deliver and enhance new and current solutions and applications
• Be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing production quality code, and implementation
• Understand existing database schema, identify gaps and recommend solutions
• Design test sets and automate where possible, including functional and non-functional testing, regression testing as well as performance testing
• Support the solution in production (as needed)
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
• Effectively communicate with technical and non-technical audiences
• Coach and train end users (as needed).
• Participate and run SCRUM Meetings (as needed).

Candidate Requirements/Must Have Skills:

• 10+ years’ experience as a BSA, with 3+ years’ experience as a technical lead
• 2+ years’ recent experience with Salesforce CRM
• Recent experience writing intermediate SQL/SoQL queries
• Capital markets and global banking experience is required

Nice-To-Have Skills:

• Financial services experience is a plus around AML, KYC, and/or Compliance

Best vs average: The ideal candidate will have very strong Salesforce experience. They would be a strong technical lead (not a people manager), who has significant experience with integration and enterprise level solutioning. Candidates will be data oriented.

Education:

• Bachelor's degree in a technical field (logical reasoning) such as computer science, computer engineering or related field. If not from a technical field, please ensure they have sufficient experience in similar roles supporting integration.
• Salesforce Certifications is highly preferred (Salesforce Admin is a plus)

Additional Notes:

• This is not a people management role, we are seeking a Salesforce SME/ technical solutioning lead
• Lead title is not required so long as scope of work in recent roles matches level of request.