Business Solutions Analyst

ubc; Vancouver; On-site; CAD 86,000 - 124,000; Full time

Job summary

University of British Columbia in Vancouver seeks a Business Solutions Analyst to oversee the technology environment for Enrolment Services and the enterprise Student Information System. The BSA leads high-level requirements gathering and analysis of complex system requests affecting operational processes and SIS modules.

The BSA collaborates with ES and UBC IT, building strong relationships with stakeholders and guiding system implementations.

Qualifications

• Analyzes, plans and manages requests for change to the enterprise SIS applications.
• Guides business stakeholders in articulating business needs for system integration.

Responsibilities

• Analyzes, plans and manages requests from faculties and service units for change(s) to the enterprise SIS applications, and collaborates with UBC IT and other ES units in developing project proposals for system implementations.
• Actively engages in systems projects, acting as a primary contact for IT partners; recommends appropriate stakeholder engagement, provides guidance to Enrolment Services business stakeholders in participation and direction of systems implementations efforts and acts as subject matter expert, as appropriate.
• Using in-depth knowledge of the Student Information System, and an understanding of all registrarial functions, guides the business stakeholders in determining and articulating their business needs and how system integration efforts can be a benefit to them; works with UBC IT to communicate business issues on behalf of multiple stakeholders; communicates solution proposals, resource estimates and scoping assumptions back to stakeholders and involves stakeholders in discussions as appropriate.
• Responsible for communications to the Student Information System user community for critical system updates, outages and developments in a timely and efficient manner.
• Communicates the status of IT initiatives, projects and operational performance of systems to the ES affected business unit (s) he or she supports.
• Monitors project progress including providing direction, advice, training and feedback to project participants.
• Maintains a balanced perspective of project progress and challenges; negotiates deliverables and timing across multiple stakeholders; manages stakeholder s expectations during high stress problem/crisis situations and keeps relevant parties focused on the primary objectives and critical tasks at hand.
• Examines processes for streamlining opportunities and coordinates relevant systems and process changes.”

Job description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level C

Job Title

Business Solutions Analyst

Department

Business Solutions 1 | Business Solutions and Support | Enrolment Services

Compensation Range

$7,727.33 - $11,112.00 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 28, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

April 30, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Business Solutions Analyst (BSA) plays an important role in the overall planning and direction of the technology environment for Enrolment Services as well as the enterprise Student Information System. The BSA leads high-level requirements gathering and analysis of complex systems requests impacting operational processes and the family of enterprise Student Information Systems. The BSA plays a critical role in ensuring alignment across, and with, operational functions and strategic IT initiatives while promoting best practices in the appropriate use and safeguarding of student information. The BSA is a liaison, building and managing strong working relationships with business units and stakeholders, both internal and external to Enrolment Services (ES), including UBC IT teams. The BSA is called upon to collaborate with all levels of staff at the university, both technical and non-technical as well as provide guidance to ES business stakeholders in the participation and direction of systems implementation projects. This role provides technical and operational support, for system use and access, for all users of the SIS, acting as a systems subject matter expert as appropriate. The BSA also actively engages in IT systems projects; participating in systems design, testing, and quality assurance.

Organizational Status

The Business Solutions Analyst, reports to the Associate Director, Student Systems Management. The Business Solutions Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT, to provide service and support in identifying and shepherding system requirements. The Business Solutions Analyst may coordinate, provide direction and/or assign work to staff when necessary.

Work Performed

• Analyzes, plans and manages requests from faculties and service units for change(s) to the enterprise SIS applications, and collaborates with UBC IT and other ES units in developing project proposals for system implementations.
• Actively engages in systems projects, acting as a primary contact for IT partners; recommends appropriate stakeholder engagement, provides guidance to Enrolment Services business stakeholders in participation and direction of systems implementations efforts and acts as subject matter expert, as appropriate.
• Using in-depth knowledge of the Student Information System, and an understanding of all registrarial functions, guides the business stakeholders in determining and articulating their business needs and how system integration efforts can be a benefit to them; works with UBC IT to communicate business issues on behalf of multiple stakeholders; communicates solution proposals, resource estimates and scoping assumptions back to stakeholders and involves stakeholders in discussions as appropriate.
• Responsible for communications to the Student Information System user community for critical system updates, outages and developments in a timely and efficient manner.
• Communicates the status of IT initiatives, projects and operational performance of systems to the ES affected business unit (s) he or she supports.
• Monitors project progress including providing direction, advice, training and feedback to project participants.
• Maintains a balanced perspective of project progress and challenges; negotiates deliverables and timing across multiple stakeholders; manages stakeholder s expectations during high stress problem/crisis situations and keeps relevant parties focused on the primary objectives and critical tasks at hand.
• Examines processes for streamlining opportunities and coordinates relevant systems and process changes.
• Coordinates testing of developmen