Business Support, Property Mgmt Operations

Jones Lang LaSalle Incorporated; Surrey; On-site; CAD 26,000 - 27,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Guest Services Representative at the Surrey, BC location. You will welcome shoppers, provide information, and support centre operations while maintaining a high standard of service.

You will interact with retailers, handle inquiries, and contribute to promotional events, ensuring a positive customer experience. The role requires flexibility, teamwork, and a proactive attitude.

Qualifications

• High school education required.
• Previous customer service experience preferred.
• Must communicate effectively with shoppers, retailers, centre management and staff.
• Able to work in a fast-paced environment and multi-task while staying professional.
• Strong written, oral communication and listening skills.
• Friendly, proactive and solution-focused; comfortable with conflict resolution.
• Proficient in Word and Excel.

Responsibilities

• Maintain knowledge of the shopping centre's services, amenities and stores.
• Proactively create memorable customer interactions and provide excellent service.
• Interact with shoppers and retailers courteously and efficiently.
• Sell gift cards and understand the Store Financial program.

Skills

Customer service

Communication

Multi-tasking

Conflict resolution

Computer skills

Flexibility

Teamwork

Word

Excel

Education

High school education

Tools

Word

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU'LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities.
• Proactively seek opportunities to create memorable customer interactions, assist customers & provide excellent service.
• Interact with shoppers & retailers in a courteous and efficient manner.
• Sell Gift Cards & familiarize all areas of the Store Financial program.
• Project a positive & a "can do" attitude over the telephone & in person.
• Develop & maintain strong relationships with retailers & educate them about the centre's services.
• Assist guests by providing directions/information, answering questions, & performing other centre specific services as assigned.
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
• Conduct all service functions of the Guest Services Desk.
• Assist in development & execution of existing & new Guest Services Programs.
• Maintain day to day service & administrative tasks related to Guest Services.
• Work with the Guest Services Manager to oversee Guest Services Representative training.
• Assist with promotional events as required.
• Be aware of the Guest Services Manual & the centre's Crisis Management Manual & maintain a clear understanding of Guest Service's role & areas of responsibility as outlined in the plan.
• Participate in special projects & assumes other duties & responsibilities as assigned.

WHAT WE'RE LOOKING FOR

• High school education.
• Previous customer service experience preferred.
• Positive attitude & a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers & all of the shopping centre personnel.
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
• Strong written, oral communication & listening skills.
• Conflict resolution/management skills.
• Must be friendly, approachable, proactive & solution focused.
• Computer skills including: Word & Excel.
• Flexible & able to work at least three days a week, weekends, nights & holidays.

Compensation for this position: $18.85 CAD per hour This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Surrey, BC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Estimated compensation for this position: 19.00 – 19.25 CAD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Surrey, BC

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.