Business Support, Property Mgmt Operations

JLL; Burnaby; On-site; CAD 23,000 - 26,000; Full time

Job summary

JLL in Burnaby, BC, is seeking a Guest Services Representative to deliver professional and friendly customer service at the mall's Guest Services kiosk.

You will maintain knowledge of services and promotions, assist shoppers and retailers, process gift card sales, and support marketing events. Strong communication and conflict-resolution skills, a high school diploma, and availability on weekends/evenings are preferred.

Qualifications

• Willingness to provide excellent customer service.
• Ability to communicate with shoppers, retailers, and management.
• Comfort with a fast-paced environment and multi-tasking.
• Proficient in basic computer skills.
• Flexible availability including weekends, evenings, and holidays.

Responsibilities

• Ensure every customer interaction is conducted in a professional, courteous, and efficient manner.
• Maintain comprehensive knowledge of the centre’s services, amenities, stores, promotions, and facilities
• Create memorable customer experiences through proactive, excellent service
• Interact professionally with shoppers and retailers
• Manage gift card sales and end-of-day transactions
• Display positive attitude in all communications
• Foster strong retailer relationships and educate on centre services
• Provide directions, information, and answer mall-related inquiries
• Stay informed on store offerings to make tailored suggestions
• Operate Guest Services kiosk efficiently
• Support Marketing Department in promotional activities
• Understand Crisis Management Manual and Guest Services’ responsibilities
• Participate in special projects and additional duties as assigned

Skills

Customer service

Communication

Conflict resolution

Multilingual

Professionalism

Teamwork

Education

High School diploma or equivalent

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description Summary

Continually strive to exceed guest expectations by consistently delivering exceptional customer experiences.

Job Description

• The Guest Services Representative shall ensure that every customer interaction is conducted in a professional, courteous, and efficient manner.
• Maintain comprehensive knowledge of the centre’s services, amenities, stores, promotions, and facilities
• Create memorable customer experiences through proactive, excellent service
• Interact professionally with shoppers and retailers
• Manage gift card sales and end-of-day transactions
• Display positive attitude in all communications
• Foster strong retailer relationships and educate on centre services
• Provide directions, information, and answer mall-related inquiries
• Stay informed on store offerings to make tailored suggestions
• Operate Guest Services kiosk efficiently
• Support Marketing Department in promotional activities
• Understand Crisis Management Manual and Guest Services’ responsibilities
• Participate in special projects and additional duties as assigned

Key Requirements

• High School education or equivalent;
• Previous customer service experience preferred;
• Positive attitude and strong commitment to providing excellent customer service;
• Ability to communicate effectively with shoppers, retailers, centre Management, service providers, and all shopping centre personnel;
• Capable of working in a fast-paced environment, multi-tasking while maintaining a high level of professionalism;
• Strong written and verbal communication skills; multilingual abilities are an asset;
• Proficient in conflict resolution management;
• Friendly, approachable, proactive, and solution-oriented;
• Possess above-average computer skills;
• Flexibility to work weekends, evenings, and holidays as required.

Estimated compensation for this position:

17.00 - 19.25 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Burnaby, BC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.