Business Support, Property Mgmt Operations

JLL; Vaughan; On-site; CAD 17,000 - 18,000; Full time

Job summary

JLL is seeking a Guest Services Representative in Vaughan, Ontario, to deliver exceptional customer service at the shopping centre and support retailers with information and directions. You will be the friendly face welcoming shoppers and assisting with inquiries, while promoting gift cards and centre services.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a genuine commitment to a superior customer experience.

Qualifications

• High school education is required.
• Previous customer service experience preferred.
• Strong written and oral communication skills.
• Multilingual abilities are a plus.

Responsibilities

• Interact with shoppers and retailers in a courteous and efficient manner; promote and sell shopping centre gift cards.
• Answer phone calls and assist guests with directions/information.
• Develop and maintain relationships with retailers and educate them about centre services.
• Maintain store knowledge about products, services, promotions, and events to offer gifts or suggestions.
• Be familiar with the centre's Crisis Management Manual and understand Guest Services responsibilities.
• Support the supervisor with administrative tasks (schedules, gift cards, etc.).
• Update contacts and inventories.

Skills

High school education

Customer service

Written communication

Multilingual

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is currently seeking a dynamic individual for the role of Guest Services Representative. The ideal candidate will enthusiastically and consistently deliver on “continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience.” This role is committed to providing an exceptional customer experience and ensures every customer interaction is carried out in a professional, courteous, and efficient manner.

Specific Accountabilities

• Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities.
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.
• Interact with shoppers and retailers in a courteous and efficient manner; Promote and sell shopping centre gift cards.
• Answer phone calls.
• Develop and maintain strong relationships with retailers and educate them about the centre’s services.
• Assist guests by providing directions/information, answering questions, and performing other centre specific services;
• Maintain store knowledge about the different products, services, promotions and special events to be able to offer gifts or store suggestions based on the shopper’s needs.
• Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Participates in special projects and assumes other duties and responsibilities as assigned.
• Support the supervisor in certain administrative tasks (schedules, gift cards, etc).
• Update contacts and inventories.

Key requirements

• High school education.
• Previous customer service experience preferred.
• Positive attitude and a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel.
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.
• Strong written and oral communication skills, multilingual skills a plus.
• Conflict resolution/management skills.
• Must be friendly, approachable, proactive and solution focused, Computer skills.

Estimated compensation for this position:

17,409.00 – 17,409.60 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Vaughan, ON

Opening Type:

Replacement

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.