Business Support Officer - Supported Living

Hertfordshire; Farnham; On-site; CAD 50,000 - 55,000; Full time

Job summary

Hertfordshire County Council in Stevenage is seeking a Business Support Officer to provide essential admin support for a supported living service. The role focuses on day-to-day administration, payroll processing, and maintaining records to ensure smooth operations for adults with learning disabilities.

The post offers a permanent contract, 18.5 hours per week, and a starting salary of £26,427 with potential progression to £29,071 per annum.

Qualifications

• Experience in an administrative or support role.
• GCSE or vocational equivalent, strong numeracy and literacy skills.
• Proficiency in Microsoft Office Packages, Word, Excel.

Responsibilities

• Answering phones and welcoming visitors
• Supporting the service with day-to-day administration
• Processing payroll information
• Reconciling amenity accounts
• Banking and financial administration
• Maintaining records, databases and spreadsheets
• General office administration and problem solving

Skills

Microsoft Office

Attention to detail

Organised

Customer service

Communication skills

Team player

Numeracy

Education

GCSE or vocational equivalent

Tools

Excel

Word

Job description

The following content displays a map of the jobs location - Stevenage

Business Support Officer - Supported Living

Job Reference HCC/1724/1732

Number of Positions:

1

Contract Type:

Permanent

£26,427 opportunity to progress to £29,071 per annum (pro-rata for part-time)

Working Hours:

25.5

Location:

Closing Date:

25/10/2026

Job Category:

Administration

Region / Division:

Hertfordshire

Job Introduction

Job Title: Business Support Officer - Supported Living for Adults with Learning Disabilities
Starting Salary: £26,427 opportunity to progress to £29,071 per annum (pro rata for part time)
Hours:18.5
Location:Stevenage
Contract Type: Permanent
Directorate:Resources

About the team

Working Pattern: Monday, Tuesday and Friday (some flexibility around Monday and Tuesday for the right candidate; Friday is essential)

We are looking for a Business Support Officer to join our friendly team and provide vital support to our operational services. Our role is to keep things running smoothly behind the scenes, allowing our managers and frontline staff to focus on delivering the best possible support to the people who live with us.

This is an office-based role within a supported living service for adults with learning disabilities. The people we support are very much at the heart of everything we do, so if you are not comfortable having regular contact with people with learning disabilities, this role may not be for you.

About the role

This is a fast-paced, varied position which includes:

• Answering phones and welcoming visitors
• Supporting the service with day-to-day administration
• Processing payroll information
• Reconciling amenity accounts
• Banking and financial administration
• Maintaining records, databases and spreadsheets
• General office administration and problem solving

We are looking for someone who:

• Is friendly and approachable
• Has excellent attention to detail
• Is organised and able to manage competing priorities
• Works well under pressure and meets deadlines
• Is proactive, reliable and flexible
• Can adapt quickly and "roll with the punches" when priorities change
• Has strong communication and customer service skills
• Previous finance experience would also be desirable

About you

• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Excellent organisational and multitasking skills
• Proficiency in Microsoft Office Packages, Word, Excel.
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy, and literacy skills.
• Enthusiasm and pride in your work are qualities we welcome.
• Experience in minute or note taking
  • Proven experience in an administrative or support role

If you're looking for a rewarding role where your work genuinely helps others, and you enjoy being part of a team that keeps everything organised and running smoothly, we'd love to hear from you.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.