Business Support Coordinator, Child Care

YMCA of Southern Interior BC; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

The YMCA of Southern Interior BC is seeking a Business Support Coordinator to join their dynamic Child Care team. This role involves managing government subsidies, maintaining registration systems, and providing exceptional customer service. The ideal candidate will have a post-secondary degree and experience in office administration, with strong skills in Excel and customer service software. Join a growing organization committed to building healthy communities and supporting families.

Qualifications

• Experience with accounting and government billing is an asset.
• Demonstrated ability to multitask and provide superior customer service.
• Good judgement in resolving complex issues.

Responsibilities

• Manage government subsidy changes and ensure accurate billing.
• Provide efficient data entry and administrative support.
• Act as a liaison between the Association and childcare.

Skills

Customer Service

Data Entry

Bookkeeping

Interpersonal Skills

Excel

Education

Post-secondary degree in a related field

Tools

Microsoft Office

School Care Works

Avocado

Job description

Working at the YMCA means you are part of a fun, positive working environment where your colleagues are people who care about building healthy communities.

The Child Care team is dynamic, supportive, and growing! Already the YMCA’s across Canada are the largest provider of care in our country and here locally we are expanding too. The YMCA of Southern Interior BC has a childcare growth plan that currently operates 14 childcare locations, serves over 800 families and is on target to serve over 1000 families by building and opening several more childcare centers over the next few years.

The YMCA Child Care division is looking for a Business Support Coordinator to help reinforce our growing team. This individual excels at multi-tasking, taking initiative while balancing competing demands, and provides superior service to our children and families. Someone who is flexible and who can adapt during growth opportunities would feel successful in this role.

If the following sounds like a good day at work, then this job might be for you!

• Manage ongoing annual/monthly government changes to subsidies i.e., payments, refunds, monitoring.
• Build and maintain efficient childcare registration systems and processes.
• Provide efficient and effective data entry, bookkeeping, clerical, and administrative work relating to the registration and accounting systems in accordance with the approved standards and guidelines.
• Ensure accurate billing, fulfillment of waitlists and transportation requests efficiently.
• Work independently and alongside another Coordinator as the day-to-day liaison between the Association and childcare, with the ability to make sound judgements and decisions.
• Provide timely and efficient customer service through phone calls, email, and online inquiries.
  
  

We’d love to hear with people with:

• Post-secondary degree in a related field and a demonstrated ongoing commitment to professional development.
• Experience working with accounting, government billing, and reconciling are considered assets.
• Higher business knowledge or specialized skills acquired, specifically in the areas of office administration, data entry, and customer service.
• Strong and proficient skills in Excel and other Microsoft Office tools.
• Demonstrated ability to multitask and exhibit superior customer service and interpersonal skills.
• Working knowledge of customer service software such as School Care Works & Avocado is considered an asset.
• Good judgement and sound decision making in resolving complex issues.
  
  

Competencies:

• Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
• Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
• Relationship Building and Collaboration: Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.
  
  

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)
• Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.
  
  

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

Application deadline: May 16, 2025