Business Support Coordinator

Xero; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Support Coordinator to ensure smooth daily operations. The role involves providing exceptional administrative support to senior leaders, coordinating processes, and fostering collaboration across teams. Ideal candidates will have strong multitasking skills, excellent communication abilities, and experience in a dynamic environment. Join us to contribute to an inclusive culture and enjoy comprehensive benefits.

Benefits

Generous paid leave

Mental health support

Flexible work arrangements

Comprehensive insurance

401k matching

Parental leave

Career development opportunities

Qualifications

• Extensive experience supporting senior executives administratively.
• Experience in project or operations coordination.
• Experience in a fast-growing, global business preferred.

Responsibilities

• Support senior leaders with diary management and scheduling.
• Coordinate annual events calendar and assist as needed.
• Manage purchase orders, contracts, and payment processes.

Skills

Communication

Multitasking

Relationship-building

Proactive Thinking

Attention to Detail

Tools

G-suite

Job description

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps. When that happens, we’re not only making life better for small businesses, but also building a stronger economy that can change the world.

How you’ll make an impact

As a Business Support Coordinator, you will be a key player in ensuring daily operations at Xero run smoothly. You should be comfortable working in an ever-changing, fast-paced environment, with strong administrative skills, effective communication, and proactive thinking. You are someone who is always one step ahead, planning and prioritising effectively.

You will provide exceptional administrative support to the Executive General Managers and Senior Leaders within your business area. A key part of this role is coordinating work across domains (Customer & Operations). You will collaborate closely with other Business Support Coordinators, Operations Managers, senior leaders, and teams to streamline processes, identify improvement opportunities, and support the team’s daily operations.

What you’ll do

• Support senior leaders with diary management, scheduling meetings, expense claims, and travel arrangements.
• Coordinate the SLT’s annual events calendar and assist as needed.
• Build and maintain strong relationships within your support group and the wider organisation.
• Manage purchase orders, contracts, and payment processes for your domain if required.
• Assist with organising meetings, workshops, and events, ensuring all resources are prepared in advance.
• Support onboarding of new employees.
• Act as a liaison between the Leadership team and other parts of the business for diary management, events, and resource planning.
• Promote global ways of working and communication within the Leadership Team.

Success looks like

• The Leadership Team receives excellent administrative support.
• Diaries are managed effectively and in real-time.
• Travel arrangements are seamless and timely.
• Expenses are managed efficiently within budget, with issues escalated appropriately.
• Work quality and accuracy are consistently high.
• Processes are well documented and accessible to all teams.
• There is strong collaboration and continuous improvement within the team.

What you’ll bring with you

• Extensive experience supporting senior executives administratively.
• Excellent relationship-building skills across all levels.
• High integrity and experience handling confidential information.
• Experience in project or operations coordination.
• Experience in a fast-growing, global business is preferred.
• Proficiency with G-suite is a plus.
• Strong multitasking skills in a dynamic environment.
• Experience leading project or process improvements.
• Ability to work confidently across multiple time zones.
• Highly organized, action-oriented, and detail-focused.
• Ability to foster effective relationships quickly.
• Capable of managing critical issues proactively.
• Supportive, proactive, and with a positive attitude.
• Excellent communication, attention to detail, and a 'can-do' mindset.
• Practical process management skills.
• Flexible, resilient, and able to work under pressure with minimal supervision.
• A willingness to contribute wherever needed with a positive attitude.

Why Xero?

We value diversity and inclusion, fostering a respectful and fair culture. Our benefits include generous paid leave, mental health support, employee resource groups, wellbeing programs, comprehensive insurance, financial support for family planning, 401k matching, parental leave, employee share plans, flexible work arrangements, and career development opportunities. Join us to do the best work of your life.

Note: We encourage applicants from diverse backgrounds. If you have support or access needs, please let us know during your application or interview process.