Business Support Coordinator

Southern Alberta Institute of Technology; Calgary; On-site; CAD 50,000 - 63,000; Full time

Job summary

The Southern Alberta Institute of Technology is seeking a Business Support Coordinator to manage logistics for course readiness. This role involves collaboration across departments and ensuring timely delivery of courses. Ideal candidates will have strong organizational skills, experience in business administration, and a customer service orientation.

Qualifications

• Minimum 3 years work experience in procurement, supply chain, or business analysis.
• Strong time management and organizational skills.
• Critical thinking ability and attention to detail are essential.

Responsibilities

• Manage logistics for course readiness and coordinate with multiple stakeholders.
• Ensure accurate information in systems like Smartsheets, SharePoint, and Brightspace.
• Promote a positive work environment and uphold policies.

Skills

Organizational skills

Time management

Communication skills

Critical thinking

Attention to detail

Customer Service

Self-motivated

Innovative

Teamwork

Education

Business Administration or related certification

Job description

SAIT’s Continuing Education and Professional Studies (CEPS) focuses on non-credit programs supporting corporate training, the individual learner and international projects. We create courses and programs for life-long learning with careers at our core. Our courses range from exploring general interests to up-skilling for career advancement and reskilling for career changes. We complete all background activities required to set up our products for students to purchase and experience several delivery options.

The Opportunity

Reporting to the Manager, Delivery Services, the Business Support Coordinator is responsible for managing all logistics for course readiness once Sales has determined a product that needs to be offered to learners.

Ensuring effective and successful management of their assigned portfolio, this person will serve as a representative of the delivery services department and strategically work with other stakeholders in the business to align with. Including, but not limited to scheduling, vendor resourcing, material management (stock and cost), travel, instructor resources, room bookings and readiness, and integrity in the system(s) data.

The Business Support Coordinator will work closely with stakeholders internally and externally to ensure courses are ready for delivery in such a way that they align with the team’s key priorities. They will work closely with but not limited to Project Managers for Domestic and International, Client Development Managers, Finance, OTR, Academic Chairs and managers within credit and Product Managers and Instructors for Continuing Education and Professional Studies.

The key indicator of success for this role will be measured by timely, accurate course readiness of International, Domestic, and Continuing Education deliveries. The Business Support Coordinator will work closely with the Manager and Team Lead of Delivery Services to develop administration tactics and processes to drive efficiencies in the department.

The individual in this position must be capable of working independently and be a self-starter but with a collegial and collaborative attitude. The individual in this position must also be able to make sound judgment and be able to prioritize and adjust work plans as demands change.

The Role

• Scheduling of courses for designated portfolio including course code and section creation
• Working with Vendors (bookstore etc.) ensuring course material is readily available, managing relationships and costs
• Maintaining systems with accurate information including Smartsheets, Destiny, SharePoint and Brightspace
• Planning and Organizing delivery plans
• Delegating “to do” tasks
• Collaborate with all stake holders in the business to improve the efficiency and effectiveness of the Delivery Services processes
• Leadership and Management
• Ensure policies/procedures are upheld
• Work collaboratively with all members of the Business
• Relationship Management
• Establish and maintain relationships with internal and external stakeholders to strategically manage workflows and processes
• General Responsibilities
• Promoting a positive work environment
• Follow SAIT’s Health and Safety policies and procedures
• Other duties as assigned by the Associate Director and/or the Director

Qualifications

• Minimum 3 years work experience in procurement, supply chain, business analysis, administration, etc.
• Business Administration or related certification is required
• Strong organizational skills, time management, and communication skills - written and verbal
• Critical thinking and an ability to identify and fill gaps in information
• Attention to detail is essential for the role
• "Customer Service" attitude with a desire and ability to interact well with others
• Innovative and creative, with a keen desire to learn
• Self-motivated with an ability to work in teams
• Ability to manage multiple relationships

Job Classification: Administrative Assistant II

Salary Range: $50,523.20 - $62,316.80

Hours per week: 40hrs

Posting End Date: June 6th, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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