Business Support Assistant - CAMHS

NHS Ayrshire & Arran; Saskatoon; On-site; CAD 41,000 - 52,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave, plus holidays

Cycle to Work Scheme

Study bursaries and learning courses

Employee assistance programme

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing around 40,000 staff across clinical and non‑clinical roles. The role sits in the Specialist Children’s Services Business Support Team, delivering secretarial and administrative support to In‑Reach and SCS teams with independence and broad responsibility.

Base location is Queen Elizabeth University Hospital, with a 9-5 or 8-4 shift pattern, permanent full-time status, and a focus on

Qualifications

• Competent in a range of computer packages demonstrated through experience or qualifications.
• Holds a recognised Administration qualification such as HNC/SVQ or equivalent.
• Good knowledge of office procedures and administrative systems.

Responsibilities

• Provide comprehensive secretarial and administrative support.
• Process referrals and maintain accurate records.
• Manage telephone calls, enquiries and emails.
• Audio typing and minute-taking.
• Collate and update data using electronic patient management systems.
• Carry out ad hoc administrative duties to support service delivery.
• Work with Senior Business Support Assistants to progress tasks.
• Prioritise workload to meet service demands.

Skills

Secretarial skills

Organisational skills

Communication skills

workload management

Computer literacy

Education

HNC in Secretarial Studies

SVQ Level 3 in Administration

ECDL or equivalent

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The post forms part of the Specialist Children’s Services (SCS) Business Support Team, providing comprehensive secretarial and administrative support to the In-Reach and Specialist Children’s Services teams. The role involves working independently for much of the time, requiring a strong understanding of the services supported, while contributing to a wide range of administrative and secretarial functions.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

Permanent, full-time

Shift Pattern - 9 am- 5 pm Monday - Friday and 8 am- 4 pm Monday- Friday

Base location - Queen Elizabeth University Hospital

Key Responsibilities

• Provide comprehensive secretarial and administrative support.
• Process referrals and maintain accurate records.
• Manage telephone calls, enquiries, and emails.
• Undertake audio typing and minute-taking.
• Collate and update micro-strategy data using electronic patient management systems.
• Carry out ad hoc administrative duties to support service delivery.
• Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
• Prioritise workload effectively to meet service demands.
• Contribute as an effective member of the wider business support team.

Knowledge, training, qualifications and/or experience required to do the job

• Competent in the use of a range of computer packages, demonstrated through experience or qualifications such as ECDL.
• Holds a recognised Administration qualification, such as:
  • HNC in Secretarial Studies or Business Administration, or
  • SVQ Level 3 in Administration, or
  • Significant relevant equivalent practical experience.
• Good knowledge of office procedures and administrative systems.
• Previous experience in a secretarial or administrative role.
• Strong organisational, communication, and workload management skills.
• Full induction and on-site training will be provided.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.