Business Services Talent Manager

Insight Global; Mississauga; On-site; USD 95,000 - 105,000; Full time

Job summary

A leading company is seeking a Business Services Talent Manager to ensure the smooth operation of business services functions in their Louisville and Lexington offices. The ideal candidate will have a Bachelor's degree in business administration or Human Resources and at least 5 years of experience in a similar role. Responsibilities include employee relations, recruitment, and fostering a strong company culture through various HR functions.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• At least 5 years of experience in Business Services or Human Resources, preferably in a Law Firm.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Experience with Human Resources Information Systems, such as ADP, is preferred.

Responsibilities

• Serve as primary contact for Partner and employee issues in Louisville and Lexington.
• Assist with recruitment, onboarding, and general HRIS support.
• Plan and coordinate Business Services meetings and employee events.

Skills

Communication

Analytical skills

Problem solving

Organizational skills

Education

Bachelor's degree in business administration, Human Resources or relevant field

Tools

Microsoft Office Suite

HRIS

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $105,000.00/yr

Title: Business Services Talent Manager

Location: Louisville, KY

Work Type: Full Time Onsite

The Business Services Manager will ensure the smooth operation of Business Services functions, processes, and procedures by providing daily, multi-level support primarily to the Office Managing Partners in our Louisville and Lexington offices. The Business Services Manager will assist with employee relations, recruitment and onboarding, business services meetings, events and awards, and will play a large and distinct role in fostering a strong company culture. The Business Services Manager will also work in unison with the Business Services Manager for our other offices in Indianapolis, Cincinnati, Evansville, Jasper, and Portland (Maine).

Key Responsibilities:

• Serve as a primary point of contact in the Louisville and Lexington offices for Partner and employee issues and inquiries, providing information and assistance as needed. Serve as a backup and secondary point of contact in the Firm’s other offices in Cincinnati, Evansville, Indianapolis, Jasper, and Portland (Maine).
• Assist with the recruitment process including posting job openings, screening, and tracking resumes, scheduling interviews, and coordinating candidate communications.
• Facilitate the onboarding process for new hires including logistics, set-up, and schedule coordination.
• Facilitate communication between Firm leadership and ensure important updates are shared.
• Assist with staffing assignments and coverage, PTO inquiries, checking/approving timecards, and other general HRIS support.
• Plan and coordinate Business Services meetings, such as LAA Connect, LAA Learn and Quarterly Connect.
• Assist with emergency response plans and procedures.
• Routine communication with staff to discuss needs, issues, questions, ideas, etc.
• Assist with the Annual Review process.
• Ensure compliance with company policies and procedures while fostering a strong company culture.
• Plan and coordinate events such as birthday celebrations, milestone anniversaries, and Administrative Professionals Day.
• Provide general administrative and operational support to advance and promote a culture of excellence.
• Other responsibilities and special projects as assigned.

SKILLS:

• Excellent communication and interpersonal skills.
• Ability to manage sensitive situations and maintain a high degree of confidentiality.
• Proactive with a willingness to strive for the highest-level quality internal and external client service.
• Strong critical and analytical, problem solving, and decision-making skills.
• Excellent attention to detail even with several areas of responsibility and job demands.
• Ability to work independently and as a dedicated member of a team.
• Strong organizational, time-management and multitasking skills with the ability to efficiently manage multiple, concurrent priorities and tasks.
• High level of professionalism with the ability to establish and maintain effective, cooperative and cordial working relationships both internally and externally.
• Excellent computer skills including Excel and PowerPoint.
• High level of integrity and discretion, with the ability to handle issues and conflicts calmly and effectively.

EXPECTATIONS:

• Professionalism: High standards of professionalism are maintained at all times. This includes respectful communication, and a strong emphasis on client service.
• Confidentiality: Upholding high ethical and confidentiality standards is crucial. The Firm emphasizes integrity, honesty, and adherence to legal and regulatory requirements.
• High Performance: The environment is often fast-paced and performance-driven. Employees are expected to meet high standards and deliver results efficiently and effectively.
• Inclusion: Assist with the advancement of the Firm’s inclusion initiatives, striving to create a workplace where all employees feel valued and respected regardless of their background.
• Collaboration: While individual performance is important, teamwork and collaboration are highly valued. Departments often work together on complex cases, and there is a strong sense of camaraderie among colleagues.
• Client-Centric: The Firm’s culture is heavily client-focused. Building and maintaining strong internal and external client relationships is a top priority, and employees are trained to provide exceptional service.
• Office Presence: Serve as a visible presence in the office to help build relationships, foster our culture of excellence, and provide a readily-accessible connection point for Partners and employees.

Qualifications:

• Bachelor's degree in business administration, Human Resources, or relevant field.
• Minimum of 5 years of experience in Business Services or Human Resources, preferably in a Law Firm or corporate environment.
• Proficiency in Microsoft Office Suite.
• Experience with Human Resources Information Systems (HRIS), such as ADP, preferred

Compensation:

$95,000 to $105,000 per year annual salary. [If client has provided an exact salary, then no need to use a range; also, if the client has provided an hourly rate, then use same hourly language from the Contract/Contract-to-Hire section above.]

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: [description should be provided by the client since this is for a perm position- they will not receive IG benefits. If client does not provide it upon our request, we can insert something generic like "Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Practice

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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